Method:Classic General Q&A

Re: Export Problem

Method_Michael — Mon, 26 Mar 2012 13:46:25 GMT

HarryWho-

I tested the issue with apsotrophe using portals and I was able to duplicate the issue.

I am creating a ticket for this.

-Michael

Re: Export Problem

HarryWho — Fri, 23 Mar 2012 23:25:43 GMT

Yup, I verified it and it does appear to be working now thanks! The PDF Export works too.

Happy Friday Indeed! I will join you in a very soon!

Can we do a screen sharing session next Monday so I can demonstrate my other problem, the apostrophe in a user name problem?

Thanks!!

Re: Export Problem

Method_Michael — Fri, 23 Mar 2012 21:56:02 GMT

HarryWho-

This issue should now be resolved. Happy Friday!

-Michael

Re: Export Problem

Method_Michael — Fri, 23 Mar 2012 13:29:05 GMT

HarryWho-

I have been able to duplicate this on my account now, I will create a ticket for the dev team for this issue and update this forum post when I have additonal info.

-Michael

Re: Export Problem

HarryWho — Thu, 22 Mar 2012 17:39:48 GMT

The export to excel is a bigger problem right now. I ran a javascript debug window and came up with this. Does this give you anything useful?

(edited by Method Support for security purposes - please never share URLs of your account login, or javascript outputs on the forum)

Re: Export Problem

Method_Michael — Thu, 22 Mar 2012 16:30:42 GMT

HarryWho-

I wasn't able to duplicate this issue based on the steps you provided. Do you think it may be related to your other post? www.methodintegration.com/cs/forums/t/3025.aspx

Maybe with the additional details that Paul is looking for we can resolve both issues.

-Michael

Re: Export Problem

HarryWho — Thu, 22 Mar 2012 15:54:46 GMT

The only action in the button is Export Grid to Excel. I added an Export Grid to PDF button and I get the same error when using the portal. The buttons work fine when I am in signed into Method using the tabs in Method, but I need it to work in the portal for the employees.

Yes, the portal screen is based off the Quickbooks_Time_Tracking screen, with some simple modifications.

I created a portal using the supplied Quickbooks_Time_Tracking screen, only adding an Export to Excel button, and I get the same 404 error when I logon into the portal and hit the Export to Excel button. I get the pop-up that says the file is ready to be downloaded, but I get the 404 error when I click on the link to download it.

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Re: Export Problem

Method_Michael — Thu, 22 Mar 2012 13:37:42 GMT

HarryWho-

What kind of actions are in the button you created to export the grid? Is it just the Export Grid to Excel action? What if you try using the Export Grid to PDF action, does the same thing happen?

Also to confirm did you create the portal screen based off QuickBooks_TimeTracking?

-Michael

Re: Export Problem

HarryWho — Wed, 21 Mar 2012 19:24:42 GMT

I am also seeing this problem on a portal I created based on the Quickbooks_Timesheet. Clicking on "Download Excel Report" on the pop-up that says "Your file is ready to be downloaded. Click the link below to download your file:", I get this error...

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Re: Export Problem

Method_Michael — Thu, 01 Dec 2011 20:39:02 GMT

Matt-

This should no longer be an issue.

-Michael

Re: Export Problem

Method_Michael — Wed, 30 Nov 2011 19:18:30 GMT

Matt-

So it doesn't look to be a customization issue, but an issue specific to the Export Grid to Excel action or something specific to your account as I have not been able to duplicate outside of your account. I will create a ticket for this issue and update you once I have additonal info, please leave MethodSupport enabled and leave the screen Batching(MethodTest) for our dev. team.

-Michael

Re: Export Problem

BungalowMatt — Wed, 30 Nov 2011 18:38:04 GMT

Understood. Method Support is active. If you would be so kind as to take a look to see if it is a bug related to the export of that grid I would appreciate it.

If it has to do with screen customization, I totally understand that the ball would be in our (and Mark's) court.

Thank you,

Matt

Re: Export Problem

Method_Michael — Wed, 30 Nov 2011 18:30:00 GMT

Matt-

MethodSupport can be enabled by going to Customize > Users and checking the MethodSupport user to be Active.

I can troubleshoot this Export To Grid action on your account but if the issue is not a bug and actually related to screen customization you will need to work with Mark.

-Michael

Re: Export Problem

BungalowMatt — Wed, 30 Nov 2011 18:27:55 GMT

Sorry, went a little "space cadet" on that last post.

Method support is already enabled on our account (Bungalow LLC).

The screen causing the problem is on the Customer Center Tab, the "Batching" tablink.

Please let me know if you find anything.

Thanks,

Matt

Re: Export Problem

BungalowMatt — Wed, 30 Nov 2011 18:09:58 GMT

I did the steps outlined above and am getting the same error.

What do you mean when you say "enable Method support"?

I have also alerted our account manager, Mark Crews, to the issue.

Method:Classic General Q&A

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Server Error

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Re: Export Problem

Re: Export Problem

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

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