Method:Classic General Q&A

Re: Sales receipt problem

pholcer — Thu, 30 Jul 2009 00:05:54 GMT

Glad to! I talked with our client and we're also going to pull that character out of the item list before the week is out. I'll comment if we still see the issue after we remove the character.

Thanks!!

Re: Sales receipt problem

Anonymous — Wed, 29 Jul 2009 21:37:38 GMT

Hey Phillip,

I am passing this information to our team to see if this is the cause. I will have an update for you tomorrow after we talk.

Thanks for the help figuring that out!

Re: Sales receipt problem

pholcer — Wed, 29 Jul 2009 16:39:54 GMT

it looks like the character that is causing us a problem is the " in the item name

my template account has three items on the 2nd page of the inventory item list filter that you can look at it you'd like.

i had no problem replicating the problem on my template account so I think I've isolated it

hope that is helpful!

Re: Sales receipt problem

pholcer — Wed, 29 Jul 2009 16:01:31 GMT

The item that was being used during the problem last was as follows:

Merit Pro 1/2" One Coat Roller Cover <<<<< Item Description

00101 1/2" <<<<<< Item Name

They have numerous items with the " character in them as well as / character.

I'll see if I can't replicate the problem with some other items that have those characters sometime today and will post results of that.

Right now, it "seems" like it might be only the Merit Pro items which makes NO sense. :)

Re: Sales receipt problem

pholcer — Mon, 27 Jul 2009 17:31:21 GMT

Looks like this or something related has cropped up again. I read that there was an update running yesterday. Maybe something related to that? Not sure...

Problem = On sales receipt screen, when client is entering sales receipt data, description information for the item is not posting

It looks like it is just a group of items from their item list.

However, during troubleshooting, we did incur one instance in which the third line item didn't post the description regardless of what the item was.

Thanks much!!

Re: Sales receipt problem

pholcer — Fri, 24 Jul 2009 05:55:04 GMT

Problem solved and we're live again. Thanks to all!!

Re: Sales receipt problem

pholcer — Fri, 17 Jul 2009 17:11:08 GMT

I am unable to replicate the error on my workstation. I'll check Monday at the client's location. I'm encouraged!! :)

Re: Sales receipt problem

pholcer — Fri, 17 Jul 2009 16:35:47 GMT

Thank you. I'll run through it today. I told them I would be back at their location Monday morning to try again. Thanks for all your work on this guys!!

Re: Sales receipt problem

Anonymous — Fri, 17 Jul 2009 13:54:06 GMT

Hi Phillip,

We’ve pushed out the update, now you should be able to tab over to enter new line items in Sales Receipt and Invoices and it should work perfectly. :)

Re: Sales receipt problem

Anonymous — Thu, 16 Jul 2009 18:34:07 GMT

Phillip,

Thank you for working with us today and showing us the pattern you went through to duplicate the issue. The next update will have this – which could be as early as tomorrow morning.

Re: Sales receipt problem

pholcer — Thu, 16 Jul 2009 18:29:59 GMT

As we talked about on the phone this morning. The same issue was occuring on invoices. I'll wait to hear from you guys when the fix is run through testing.

Thanks!!

Sales receipt problem

pholcer — Wed, 15 Jul 2009 20:58:31 GMT

WHEN CLIENT ENTERS LINE ITEMS INTO SALES RECEIPT THE DESC FIELD PULLS FROM PREVIOUS LINES DATA. SOMETIMES LINE SOMETES LINE TWO. IT HAPPENS WHEN TABBING FROM ITEM SELECTION TO DESC DURING AUTO POPULATE PROCESS. ITEM RATE IS ALSO INCORRECT.