Re: Sync error with refund

Method_Chris — Tue, 06 Jan 2015 17:54:15 GMT

Hi.

First off, apologies for these troubles.

We have updated our Sync code in the last month or two, specifically around some payment bugs. Would you mind trying again and seeing if the error is resolved?

Thanks
Chris

Sync error with refund

rgatton — Tue, 25 Nov 2014 18:05:35 GMT

I create a ReceivePayment record for $100, it syncs to QB and has the following data:

RecordID: 20
TxnID: 141-1416927432

Then I create an ARRefundCreditCard record with a TotalAmount of $20 and an ARRefundCreditCardAppliedToTxn record with a TxnRecordID of 20 and a TxnType of 'ReceivePayment'.

The records are all created ok in Method, but when it tries to sync to Quickbooks, I'm getting this error in "Resolve Conflicts":

QuickBooks returned an error when adding/modifying a accARRefundCreditCard record. The error was: Object "141-1416927432" specified in the request cannot be found.
. The Request was: <?xml version="1.0" encoding="windows-1252" ?> <?qbxml version="12.0" ?> <QBXML><QBXMLMsgsRq onError="stopOnError"><ARRefundCreditCardAddRq
requestID="qx_1"><ARRefundCreditCardAdd><CustomerRef><ListID>8000001B-1416927211</ListID></CustomerRef><RefundFromAccountRef><ListID>80000025-1374196855</ListID>
</RefundFromAccountRef><ARAccountRef><ListID>80000024-1372873729</ListID></ARAccountRef><TxnDate>2014-11-25</TxnDate><PaymentMethodRef><ListID>80000005-1372615751
</ListID></PaymentMethodRef><RefundAppliedToTxnAdd><TxnID>141-1416927432</TxnID><RefundAmount>20.00</RefundAmount></RefundAppliedToTxnAdd></ARRefundCreditCardAdd>
</ARRefundCreditCardAddRq></QBXMLMsgsRq></QBXML>

Like the payment transaction can't be found, but it's definitely there in Quickbooks, and the TxnID seems to be correct, because when I create a refund for that transaction in Quickbooks, it syncs correctly up to Method and the ARRefundCreditCardAppliedToTxn shows that same value of "141-1416927432" in the TxnID column.

Method:API Q&A

Re: Sync error with refund

Sync error with refund