Method:API Q&A

Re: Login failures

Method_Morty — Tue, 25 Aug 2015 17:52:11 GMT

Hey Russ,

The issue was on one of our servers, we located the error and resolved it. That's all the information I have at the moment.

- Mortaza

Re: Login failures

Russ_Cummings — Tue, 25 Aug 2015 15:50:33 GMT

Can you provide any specific information about what went wrong this morning?

Re: Login failures

Method_Morty — Tue, 25 Aug 2015 15:39:45 GMT

Hey guys,

Following up: the API issues should be no more, we found the root of the problem.

Please try again and follow up with the results.

- Mortaza

Re: Login failures

v.cameron — Tue, 25 Aug 2015 15:09:14 GMT

This is also affecting the Outlook plugin:

Re: Login failures

Method_Morty — Tue, 25 Aug 2015 14:41:35 GMT

Hello,

We are currently looking into this issue and I'll follow up as soon as I have some more information.

- Mortaza

Re: Login failures

Russ_Cummings — Tue, 25 Aug 2015 14:21:52 GMT

We are having the same issue this morning. Method, any help here? What's going on? We use the API to control licensing for our application, our customers are unable to access their application when the Method API can't verify their subscription with us. All because the API is giving repeated and inconsistent errors about being unable to login...

Login failures

rgatton — Tue, 25 Aug 2015 13:54:46 GMT

Is there something going on with the API service? I'm receiving a ton of "The API could not validate your log in" errors, and it's inconsistent. I can make a request for a merchant and receive that error, try the same request a few seconds later and it works.