http://forums.method.me/cs/forums/15.aspxAsk questions specific to the MethodAPI from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/31586.aspxThu, 18 Feb 2016 20:11:09 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:31586Method_Jonathan0http://forums.method.me/cs/forums/thread/31586.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=15&PostID=31586<p><span id="mce_0_start" style="overflow:hidden;">Hi Nick,&nbsp;</span></p> <p>I apol<span id="mce_12_start" style="overflow:hidden;"></span><span id="mce_13_start" style="overflow:hidden;"></span>ogize for the down time&nbsp;earlier today. &nbsp;<span id="mce_8_start" style="overflow:hidden;"></span>We experienced an issue with user a<span id="mce_1_start" style="overflow:hidden;"></span>uthentication<span id="mce_14_start" style="overflow:hidden;"> -&nbsp;</span>Users wh<span id="mce_18_start" style="overflow:hidden;"></span>o <span id="mce_20_start" style="overflow:hidden;">sign into&nbsp;</span><span id="mce_11_start" style="overflow:hidden;">Method</span> using their usernam<span id="mce_10_start" style="overflow:hidden;"></span>e insetad of t<span id="mce_21_start" style="overflow:hidden;"></span><span id="mce_22_start" style="overflow:hidden;">heir</span>&nbsp;email address were not able to authenticate<span id="mce_15_start" style="overflow:hidden;"> correctly</span>. &nbsp;</p> <p>This problem has now been resolved.&nbsp;</p> <p><span id="mce_27_start" style="overflow:hidden;"></span></p> <p><span id="mce_27_start" style="overflow:hidden;"></span>Be sure to follow <a href="https://twitter.com/MethodCRM" target="_blank">@MethodCRM</a> on twitter to stay up to date on everything Method.<span id="mce_26_start" style="overflow:hidden;"></span></p>http://forums.method.me/cs/forums/thread/31577.aspxThu, 18 Feb 2016 17:25:24 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:31577Nick.War0http://forums.method.me/cs/forums/thread/31577.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=15&PostID=31577<p><span id="mce_0_start" style="overflow:hidden;">Guys, your API <span id="mce_8_start" style="overflow:hidden;"></span>is down. No one answers the phone. No one answers the live chat.</span></p> <p><span id="mce_1_start" style="overflow:hidden;"><span id="mce_2_start" style="overflow:hidden;"><span id="mce_3_start" style="overflow:hidden;"><span id="mce_4_start" style="overflow:hidden;"><span id="mce_5_start" style="overflow:hidden;"><span id="mce_6_start" style="overflow:hidden;"><span id="mce_7_start" style="overflow:hidden;"></span></span></span></span></span></span></span>What now?<span id="mce_1_end" style="overflow:hidden;"><span id="mce_2_end" style="overflow:hidden;"><span id="mce_3_end" style="overflow:hidden;"><span id="mce_4_end" style="overflow:hidden;"><span id="mce_5_end" style="overflow:hidden;"><span id="mce_6_end" style="overflow:hidden;"><span id="mce_7_end" style="overflow:hidden;"><span id="mce_9_start" style="overflow:hidden;"></span></span></span></span></span></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span></span></span></span></span></span></span></p> <div class="line"><span class="html-tag">&lt;string<span class="html-attribute">&nbsp;<span class="html-attribute-name">xmlns</span>=&quot;<span class="html-attribute-value">http://tempuri.org/</span>&quot;</span>&gt;</span></div> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span></span></span></span></span></span></span></p> <div class="collapsible-content"><span class="text">&lt;?xml version=&quot;1.0&quot; encoding=&quot;windows-1252&quot; ?&gt;&lt;MethodAPI response = &quot;Failure. The API could not validate your log in. Please make sure you have entered the correct Company Account, User and Password, and that each are spelt correctly. Also, ensure that this User has been configured for Method API access by going to Customize &gt; Users, editing the User, and ensuring that there is a check in the &#39;Is Allowed to Connect via MethodAPI&#39; checkbox.&quot; &gt;&lt;/MethodAPI&gt;</span></div> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span></span></span></span></span></span></span></p> <div class="line"><span class="html-tag">&lt;/string&gt;</span></div> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span id="mce_10_start" style="overflow:hidden;"></span></span></span></span></span></span></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span id="mce_10_start" style="overflow:hidden;"></span>We have 6 different users that stopped working at the AM - all different company files using different account logins with one main email address.</span></span></span></span></span></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;">It would be helpful to know when you are issuing updates to your API so your users can plan in advance. Now what?</span></span></span></span></span></span></span></span></p>