Method:Classic Professional Services

Re: Cannot select Service Item when creating new Time Tracking Entry

m.mehr — Mon, 29 Aug 2011 15:31:47 GMT

The service item is no longer greyed out, but the error that results when approving a time entry converted from an activity persists.

Re: Cannot select Service Item when creating new Time Tracking Entry

Method_Valbon — Mon, 29 Aug 2011 14:10:42 GMT

Michael,

Can you let me know if the response from Method_Paul has helped address this? Otherwise, I can look into situations where service item would be greyed out or disabled within Pro Services.

Re: Cannot select Service Item when creating new Time Tracking Entry

Method_Paul — Sun, 28 Aug 2011 14:12:00 GMT

Michael - you really should be able to have access to the Service Item for time tracking. I haven't seen any situations where this isn't the case.

I agree with you - with this standing in your way, there's no way you could do billing based on time tracking.

I have just regenerated all the screens on your account (it's an anonymous one-click republish procedure we have). Can you see if that cleared the problem for you?

Paul

Cannot select Service Item when creating new Time Tracking Entry

m.mehr — Sat, 27 Aug 2011 01:17:19 GMT

In an effort to workaround my last post regarding an error when approving a time entry, I clicked on the Enter Time button on the Time Tracking tab within a Contract/Budget. Service Item is greyed out and cannot be populated, yet Time Entry cannot be saved without it.

I am trying so hard to stick with Method to do my billing, but it is still imposible to bill individual time entries as line items (I cannot believe I am the only Method ProSvcs user who bills like this), and I seem to hit a new roadblock every couple of weeks or so, most of which prevent me from billing my clients on a timely basis.

Thanks
Michael