Method:Classic Outlook Plug-In 2.0

Re: Add-In - Verify Trust Outlook 2013

Method_Audisho — Fri, 26 Jun 2015 15:46:15 GMT

Hi Asphalt365,

If you give our support number a call at 1-888-925-6238 x2, a member of our support team can do a screen share with you and attempt to troubleshoot the installation. Keep in mind that we do not officially support Windows Server so we cannot guarantee that we will be able to complete the installation.

Audisho

Re: Add-In - Verify Trust Outlook 2013

Asphalt365 — Fri, 26 Jun 2015 15:37:31 GMT

I just got off the phone and our IT administrator and he is having the same problem with installation on the server side. We are using Microsoft Outlook Exchange Server 2013 and with the Windows Server 2008 R2, we are using remote desktop users. This is where he thinks the problem arises.

All other aspects of Method are working great, its just the one plugin on our server that giving me the problem.

Re: Add-In - Verify Trust Outlook 2013

Asphalt365 — Thu, 25 Jun 2015 19:14:58 GMT

Thanks Audisho,

I've tried this step and I'm still having the same issue. I'll have IT look at it and see where the roadblock is happening. I'll post again once we figure it out.

Re: Add-In - Verify Trust Outlook 2013

Method_Audisho — Thu, 25 Jun 2015 18:03:00 GMT

Hi Asphault365,

It appears there is a setting on your server that is blocking the download and installation of the plugin. If you have access, try adding https://www.methodintegration.com to your Trusted Sites in your Internet Options.

If this doesn’t help, you can try playing around with the additional settings under the Security tab, but I recommend that you speak with your IT admin for further details.

I hope this helps.

Audisho

Add-In - Verify Trust Outlook 2013

Asphalt365 — Thu, 25 Jun 2015 17:42:09 GMT

Hello,

I am trying to install the Outlook Plugin for Outlook 2013. I am using Windows Server 2008 R2 and when I go to install I have the companies administrator user and password to allow access. Is there additional sercuity I need to change or allow permissions for to finish installation?