Method:Classic Outlook Plug-In 2.0

Re: Outlook Add-In Error: Failed to Install Cetificate

Method_Greg — Tue, 02 Sep 2014 17:00:55 GMT

Hello Ben,

It does look like it is a permissions issue. The domain user doesn't have enough access to the Outlook plugin or Outlook add-ins. I'm not familiar with Domain User accounts, but I assume it is a setting that needs to be checked to allow them or the domain administrator to access the Outlook plugin.

Greg

Re: Outlook Add-In Error: Failed to Install Cetificate

ben9 — Fri, 22 Aug 2014 00:01:16 GMT

I added methodintegration as a trusted site in IE. The level is set to medium.

The add-in now installs, but does not appear in the toolbar of outlook. This may be due to the fact that the user is a member of a domain, but the administrator is a local administrator of the computer. The domain administrator cannot install on this computer it seems.

When logged in as a local administrator, the plug-in does appear in the tool bar of outlook. But not when logged as a domain user on the same computer. What do you think is a solution ?

regards Ben

Re: Outlook Add-In Error: Failed to Install Cetificate

Method_Greg — Thu, 21 Aug 2014 20:55:52 GMT

Hello Ben,

It's hard to say. This may be a case we need to take a look at on the support line. You can take a look at any anti-virus or security programs that could be blocking the installation. Also, you can see if the computer user is allowed to install programs.

In Internet Explorer, what security level have you set for your trusted sites? It can be found when you click on Trusted Sites in IE. Is it higher than Medium?

Greg

Re: Outlook Add-In Error: Failed to Install Cetificate

ben9 — Thu, 21 Aug 2014 17:48:17 GMT

Hi Mike,

I have the same problem.

Tried the suggestions you made, but still "Failed to add methodintegration to trusted zone"

Is there anything else to try?

Re: Outlook Add-In Error: Failed to Install Cetificate

Nicole_fly — Mon, 02 Jan 2012 23:03:19 GMT

That worked! Thank you for such prompt responses!

Nicole

Re: Outlook Add-In Error: Failed to Install Cetificate

Method_Michael — Mon, 02 Jan 2012 21:41:59 GMT

Nicole-

What kind of permissions do you have on that computer? Are you an admin?

Try right-clicking on the install file MethodOutlookAddIn.exe and select Run As Admin.

If you are still having issues email me and we can setup a time for me to connect to your computer and take a look at this issue.

-Michael

Re: Outlook Add-In Error: Failed to Install Cetificate

Nicole_fly — Mon, 02 Jan 2012 21:09:12 GMT

Thanks Michael, I did try that sequence from your suggestion in another forum. Unfortunately, the error still comes up - and that's all it gives me. I'm not sure if it helps to know that it's written in a command prompt window.

Nicole

Re: Outlook Add-In Error: Failed to Install Cetificate

Method_Michael — Mon, 02 Jan 2012 20:59:41 GMT

Nicole-

Is there any more to that error message or is that the full message?

Can you try the following as well:

Open Internet Explorer
Click Tools > Internet Options
Click Security tab.
Click Trusted Sites
Click Sites
Enter https://methodintegration.com in the Add this website to the zone field.
Click Add
Click Close
Click OK
Try again.

-Michael

Outlook Add-In Error: Failed to Install Cetificate

Nicole_fly — Mon, 02 Jan 2012 20:38:01 GMT

After saving the add-in the my desktop and beginning to Run for installation, I get a message that reads: "Installing Certificate... Failed to install certificate." I can't get any further. Help?

Nicole