http://forums.method.me/cs/forums/23.aspxAsk questions specific to the Method Google Gadget from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/13383.aspxMon, 13 Aug 2012 16:54:10 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:13383Anonymous0http://forums.method.me/cs/forums/thread/13383.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=23&PostID=13383<p>This question came in via email from Justin,</p> <p style="padding-left:30px;"><span id="mce_0_start" style="overflow:hidden;line-height:0px;"></span>I have a question regarding the capabilities of the Gmail gadget. &nbsp;I have an internal email (with another employee) regarding a customer. &nbsp;I would like to track the email to the customer in Method. &nbsp;Is there a way to do that without permanently associating the employee with the Customer in Method?<span id="mce_1_start" style="overflow:hidden;line-height:0px;"></span><span id="mce_2_start" style="overflow:hidden;line-height:0px;"></span></p> <p><span style="overflow:hidden;line-height:0px;">To add an internal email as an activity for a customer you simply need to search for the customer then add the activity. &nbsp;With the email you&#39;d like to add open, click search to find the customer you want to add this email to. &nbsp;Once you find the customer click their name to make it the active record for the gadget. &nbsp;Next click Add Activity and add some comments then click save. &nbsp;This will add the email you have open as an activity to the customer record.<span id="mce_0_start" style="overflow:hidden;line-height:0px;"></span></span></p> <p><span style="overflow:hidden;line-height:0px;"><span style="overflow:hidden;line-height:0px;">~C</span></span></p>