Method:Classic Google Gmail Gadget / Google Calendar

Re: Method creating many copies of work orders on google calendar

andrew — Thu, 05 Mar 2015 19:19:18 GMT

I only have this problem occaisonally, not constantly, so it has been hard to track down I guess. They opened a case a while back, but have not heard anything from them.

Re: Method creating many copies of work orders on google calendar

Method_Justin — Thu, 05 Mar 2015 18:11:00 GMT

Hi Innovative,

We do have a support case open for your issue and are working toward resolving it. A support representative will reach out to you shortly.

- Justin

Re: Method creating many copies of work orders on google calendar

Innovative — Thu, 05 Mar 2015 17:43:04 GMT

I am having the same issue, with no results were you able to get this resolved?

Re: Method creating many copies of work orders on google calendar

Method_Justin — Wed, 11 Feb 2015 16:18:11 GMT

Hi Andrew,

As this isn't something I can really troubleshoot over the forums, I've created a support case for a member of our team to reach out via phone. They'll do a screensharing session and take a look at this issue with you.

- Justin

Re: Method creating many copies of work orders on google calendar

andrew — Wed, 11 Feb 2015 15:52:23 GMT

Happened twice this week, out of a handful of moves on the stock calendar screen from the work orders module. By dragging and dropping. I had the same thing happen last month when I changed the "assigned to" on the mobile add/edit work order screen, but thought it was weird random event.

Just to be clear, it does the correct thing in method, just puts duplicate events on the calendar.

Re: Method creating many copies of work orders on google calendar

Method_Justin — Tue, 10 Feb 2015 18:48:36 GMT

Hi Andrew,

Is the screen you're working with a stock screen, or customized? If it is a customized screen, would you please try reproducing the issue with our stock screen? Let me know the result.

- Justin

Method creating many copies of work orders on google calendar

andrew — Tue, 10 Feb 2015 16:12:36 GMT

If I move a work order on the method calendar, from one user's method calendar to another user's calendar, then... about 140 copies of the work order end up on the google calendar. This seems to be new in the last month of so. It has happened a couple times. Does not seem to happen when moving things on one persons calendar, just between people.