Method Beta General Q & A

Re: Get error on customizing New Contact Screen - URGENT

mahlonf — Thu, 21 May 2015 16:25:23 GMT

I tracked this to a character join within the conditional statement. I got it fixed.

Re: Get error on customizing New Contact Screen - URGENT

Method_Audisho — Thu, 21 May 2015 15:55:52 GMT

Hi Mahlon,

I’ve located an error email with this reference, but it doesn’t provide me with enough detail to know what the problem is. I’m going to need to perform some additional testing and may end up having to create a ticket. You have a few options here with how to proceed.

1) Post back with the name of the screen and make sure that MethodSupport is active and has the proper permissions for me to do some testing.

2) I can create a case and have someone from our support team reach out so that you can demonstrate this to them.

3) You can call in to support yourself to demonstrate this.

Let me know.

-Audisho

Re: Get error on customizing New Contact Screen - URGENT

mahlonf — Thu, 21 May 2015 15:29:20 GMT

Error Reference 6780-0856-0125

This seems to be happening when I add a condiional statement to check whether Job of Customer is a Lead. Then all the actions of the screen corrupt.

Re: Get error on customizing New Contact Screen - URGENT

Method_Audisho — Thu, 21 May 2015 15:08:31 GMT

Hi Mahlon,

Your attached screen shot is broken. Can you fix it and post back or reply back with the full error message?

Thanks,

-Audisho

Get error on customizing New Contact Screen - URGENT

mahlonf — Thu, 21 May 2015 15:01:24 GMT

I have a situation where I am using jobs in QB. I copied the new contact screen and called it New Job.

I made some modifications to accommodate the workflow for adding a new job. While adding some actions to the Job of Customer drop down window I got this error message.

I am under some time constraints. Can you please let me know whether this is something that can be corrected or whether it is a bug that needs to be reported. I don't want to continue modifying this screen if I need to end up re-creating it