Fixed and resolved issues

Error saving Screen

Matt — Thu, 04 Dec 2014 13:45:16 GMT

I get this error when I click Save after making a change on an existing screen.

We were unable to add the screen Preferences due to an unexpected error.

Please try again or contact Method Technical Support for further assistance.

The code is: 5327-5944-0076

Going to related contact doesn't seem to work properly on copied View Contact screen

mahlonf — Wed, 27 May 2015 17:57:23 GMT

I made a copy of my view contact screen. When I go to a related contact, it doesn't display

Generate Report not showing all records

Matt — Fri, 01 May 2015 20:14:15 GMT

I am using the generate report action with the filter of RecordID "In List" and it is only showing the first 9 records in the list on the report, not all of the records as it should be.

Conditional Statement on New Activity Save Button

mahlonf — Sat, 16 May 2015 13:31:17 GMT

The CConditional Statement on New Activity Save Button if verifiying the Followup Status Label instead of the field.

Closed Opportunities do not display on View Contact

mahlonf — Wed, 06 May 2015 15:08:46 GMT

Wow Justin, fixing the previous issue was quick. Thought I'd try this too!

Closed Opportunities do not display on View Contact

Cannot get loop to work when filter is a date field

mahlonf — Tue, 12 May 2015 20:15:36 GMT

I am trying to get a loop to work filtered from a date field. It used to work.

Filter Grid by Date

Matt — Wed, 01 Apr 2015 20:37:03 GMT

I created a screen similar to the field service work order screen. It has a date object at the top and a grid of work orders. Today it stopped working with the error "The view filter expression could not be parsed" Error Reference 6349-9270-0067. The issue is the View filter relating to the date. I have it set to filter the DueDate Start field is less than or equal to the date on the screen. If I remove that filter the screen does not show an error.

Error when editing screen - URGENT

mahlonf — Wed, 13 May 2015 18:34:58 GMT

I was working on a custom screen and had just added a new control. Got a message something about a duplicate control being added to the screen. Then this message popped up.

I am unable to open the screen to edit. What is the next step?

Need Save action when selecting Contact from Edit Activity

mahlonf — Thu, 12 Feb 2015 13:29:44 GMT

There should be a Save action when you click on the contact from the Edit Activity window. If you've starting typing comments and you need to view the Contact for whatever reason you lose you work.

Contact Title doesn't refresh on View Contact screen after Edit

mahlonf — Sat, 07 Feb 2015 12:27:44 GMT

If you Edit a Contact and update or add a Title and Save Changes, the Title does not update in the Header of the View Contact screen until the page is refreshed.

Needs some Screen Focus actions

Issue with copied screens in Contacts App

mahlonf — Sat, 07 Feb 2015 12:20:24 GMT

First of all on the Back button of the View Contact screen, the Internal notes say Keep warm..., but the setting is Close and refresh.

Here is the observed behavior...

I needed to make a copy of the View Contact and Edit contact screens because of some customization (a few special fields) needed. These screens are redirected to the original screens.

The problem occurs when you call the View Contact screen from a custom app.

When you call the screen and only Go Back, no problem.

But if you call the screen, and click Edit Contact, Save Changes, go back to the View Contact screen AND THEN click Back on the View Contact screen, the merry go round begins...

first it freezes and gives a blank screen. If you click Refresh on the broswer it takes you back to the Edit Contact screen.

If you play around long enough, you might get back to the original screen where the View Contact screen was called from.

I tried this on the native screens and there is no problem. Seems like there may be something with the linking on the redirect.

Unable to display action result in Show Message action

mahlonf — Fri, 09 Jan 2015 19:39:27 GMT

Just tried adding an action result to a Show Message action. It doesn't let me add it.

I have done this in the past, did something change?

Getting error when trying to add dropdown field

mahlonf — Mon, 16 Mar 2015 18:03:24 GMT

I am getting an error message when I tried to add a drop down field through method new. This just occurred since the one sign in release.

Link for portal

Matt — Sat, 21 Mar 2015 15:54:51 GMT

I go to the view contact screen and click the "Share" link to get a portal URL. When I try to navigate to that URL I get This error in Chrome

Your connection is not private

Attackers might be trying to steal your information from miurl.cc (for example, passwords, messages, or credit cards).

This server could not prove that it is miurl.cc; its security certificate is from*.methodintegration.com. This may be caused by a misconfiguration or an attacker intercepting your connection.

In Firefox it gives a 503 error. If I change it from https to http it worked once. Now it keeps redirecting to the login screen.

This is super frustrating.

Loop Action - specify action result doesn't seem to work

mahlonf — Thu, 05 Feb 2015 09:51:36 GMT

Step 3 - specify action result within a loop action doesn't seem to work.

I need to follow it with Assign Value to Action Result to produce a RecordID

Value from loop within a loop

Matt — Mon, 08 Dec 2014 18:57:21 GMT

I am trying to duplicate a number of work orders so I need to loop through the activity table to create the new work order and then loop through the activity job Item table to duplicate the job items. I can't assign a value to an action result or use a value from the loop in the inner most loop.

Activity - Meeting Scheduler

MichiganJohn — Wed, 10 Dec 2014 20:12:03 GMT

When setting the acitivty type - Meeting - the end date should automaticall fill to the date of the event. For example, set a lunch for Monday, December 15. The end time/date should of auto filled to Decembetr 15, 2014 with an automatic one hour event timing.

John

User Permission errors

grif@myredhats.com — Tue, 09 Dec 2014 16:22:45 GMT

You do not have permissions to view this application

Please contact your account administrator Grif or MethodSupport to gain access.

Account administrator can give access by going to the right-menu > Subscriptions area.

I got this error trying to edit an email template even though I am the administrator. Thought I should let you know it has happened to me several times in the last couple days when adding or editing in other areas as well

I have been logging out and back in & going to another app and coming back to get around it.

Keep getting bumped out of Method New

mahlonf — Tue, 25 Nov 2014 18:00:34 GMT

I have been getting bumped out of method new several times today. No particular patternin regards to what I'm doing

Why does my session keep expiring?

Matt — Thu, 20 Nov 2014 21:22:29 GMT

Using Chrome incognito, I can't seem to work in Method for more than 20 minutes without getting botted because the session expired. What is causing this?

Contact record not showing when navigating from ribbon

Method_Greg — Fri, 21 Nov 2014 16:41:50 GMT

Hello Method community,

i discovered an issue where contact information will disappear from the screen when going to the record from the App ribbon. You would have a contact that has another contact under the same customer. Click Related in the app ribbon and click the other contact. The screen will load with the contacts information. After a second or two the information disappears from the screen.

I've put in a ticket for developers to resolve this issue.

Greg

Issue when updating "dropdown" field in table

mahlonf — Sat, 15 Nov 2014 17:21:39 GMT

I was looping through a grid with customers and wanting to update a field in the table on checked rows.

The field type was drop-down. I was trying to update the dropdown field's display with text and kept getting an error message.

Then I tried updating the drop-down fields record ID with a number and was successful.

Is this a change in method new?

Date and dropdown fields do not seem to be same height

mahlonf — Thu, 13 Nov 2014 13:01:51 GMT

Use shared result in Show Message action

mahlonf — Wed, 05 Nov 2014 00:23:32 GMT

I can't seem to use a shared result in the show message action.

Screens are not refreshing properly after closing design mode

mahlonf — Tue, 04 Nov 2014 10:53:28 GMT

A screen is not refreshing properly after closing design mode. This relates specifically to a copy of the Activity list that I’m customizing for my practice.

After I make a change, save and then close, the changes are not displayed until you go back to the app and open the activity list again.

Using Google Chrome, I have tried logging out and back in, cleared cache in the browser and even restarted my computer thinking it must be me because it hadn’t been doing this on new screens I’ve created in apps.