Method:Donor

Re: Problem with sorting donations

TheLeaves — Wed, 20 Apr 2016 17:43:39 GMT

Really appreciate you looking in to this!

Here is a similar issue. I've noticed this about 75% of the time—if I navigate to a donation on say, page 4, open it and hit print a letter and then Generate a letter, it opens a new window with the letter that I print. WHen I close that new window, I expect to still be on the donation I was working with but instead, the screen has reverted back to page 1! So if I want to mark the letter as sent or add notes or whatever else (make an edit to the contact, etc. or to the letter template and re-print) I have to navigate all over again to page 4 and find the donation.

I just tested this again 3 times and it happened each time. I did about 30 printed letters yesterday and there were a few times it did not reset the page, if that's possible. :-)

Hoping you all can work on this one as well.

Thanks, Katie

Re: Problem with sorting donations

Method_Ben — Mon, 18 Apr 2016 19:24:06 GMT

Hi Katie,

Thanks For Posting. I just tested what you described and can confirm its happening for me as well, and can certainly see how this would be confusing. Ive gone ahead and opened up a ticket with our development team to take a look at this one, and Will report back to this post once we have a resolution.

Thanks Katie.

Regards,

Ben

Problem with sorting donations

TheLeaves — Fri, 15 Apr 2016 22:45:12 GMT

Hi,

I mentioned this in another post but I just want to make sure it can get fixed as I don't think it's working very well - the column sorting of a list.

I'm sure this pertains to the Contacts list as well but I've been working in the Donations list.

If I am on page one and I sort by date, then I navigate to page 5 and choose a donation to edit, I would expect when I hit the "back" link that I will go back to page 5 with the same sort order. But that's not so. WHen I get back to page 5, my sorting order has been reset and I don't even see the donation I had edited. Then, when I try to sort by date again from page 5, I get different results than when I had sorted by date on page 1. This is not usable. So then I have to navigate one page at a time back to page 1, sort by date again, and navigate again one page at a time back to page 5.

Is there a way you can keep the sort order until I reset/resort myself? Otherwise this causes me quite a bit of confusion and inconvenience.

Thanks, Katie