Method General Q & A

Re: Possible bug in Activity Comments HTML

Method_Audisho — Mon, 08 Jun 2015 13:52:26 GMT

Hi Mahlon,

I put together a quick character function in an attempt to replicate this.

Even using this character function to insert the activity comments and navigating to the activity via the opportunity, I am still unable to replicate this behaviour. The HTML displays as it should with the exception of “ ” within the blank div tag, for which I have already created a ticket.

With regard to the extra line being displayed, I recommend that you instead use a conditional statement and 2 different character functions. 1 for when a BillAddressAddr3 exists and 1 for when it does not. I also recommend separating these using “<br>” instead of nesting them in a div.

I hope this helps.

-Audisho

Re: Possible bug in Activity Comments HTML

mahlonf — Fri, 05 Jun 2015 20:42:21 GMT

Here is what it looks like

Here is the source code

Re: Possible bug in Activity Comments HTML

Method_Audisho — Fri, 05 Jun 2015 20:17:19 GMT

mahlonf:

Try accessing the activity through the opportunity.

I'm still not able to replicate this.

Re: Possible bug in Activity Comments HTML

mahlonf — Fri, 05 Jun 2015 19:41:40 GMT

Try accessing the activity through the opportunity.

Re: Possible bug in Activity Comments HTML

Method_Audisho — Fri, 05 Jun 2015 19:39:06 GMT

Hi Mahlon,

If you check the source code from the Insert tab of the text editor, you will notice that it is replacing your “<div></div>” with “<div> </div>”. I believe that this is what is causing the extra blank line. I have created a ticket for the development team to investigate and will keep you posted with any updates via this thread.

I have not been able to replicate the last issue that you described. Returning to the activity and saving numerous times results in the same layout with the <div> tags still in tact. Can you replicate this and check the source code of the comments? Are your tags being removed?

-Audisho

Re: Possible bug in Activity Comments HTML

mahlonf — Fri, 05 Jun 2015 18:04:51 GMT

Another thing, if you open the Activity in the Edit Activity screen, and close it. later it looks like this.

Re: Possible bug in Activity Comments HTML

mahlonf — Fri, 05 Jun 2015 17:04:27 GMT

Line 3 is not always used. In that case the div tagas usually remove the line.

Re: Possible bug in Activity Comments HTML

Method_Audisho — Fri, 05 Jun 2015 16:59:32 GMT

Hi Mahlon,

It looks like that extra line is where BillAddressAddr3 would go if it contained a value. What happens if you remove the logic for adding BillAddressAddr3 in the character function? Are you still unable to get a “<br>” tag to function properly? What about if you replace your “<div>” & “</div>” tags with “<p>” & “</p>”?

-Audisho

Possible bug in Activity Comments HTML

mahlonf — Fri, 05 Jun 2015 16:41:30 GMT

I'm inserting a followup activity from a Web Form. Here is the Expression I'm using.

This is the results I get when I View in Show Message

This is what I get in Activity List

But this is what I get in Edit Activity

It displays fine in Opportunities

Works fine when you go to view activity from Opportunity