http://forums.method.me/cs/forums/30.aspxAsk technical support questions, how do I?...or anything else you want to know from the Method Team.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/28701.aspxThu, 03 Sep 2015 01:36:30 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:28701Lynda Byrne0http://forums.method.me/cs/forums/thread/28701.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=30&PostID=28701<p><span style="font-size:14px;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:1.38;">The Desktop sync issue is now resolved.&nbsp;</span></span></span><span style="font-family:arial, helvetica, sans-serif;font-size:14px;line-height:1.38;">Please ensure your sync engine is closed (n</span><span style="font-family:arial, helvetica, sans-serif;font-size:14px;line-height:1.38;">ot open in task manager), reopen it, and the sync should be fine. &nbsp;</span></p> <p dir="ltr" style="font-size:12.8px;line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="white-space:pre-wrap;font-family:arial, helvetica, sans-serif;font-size:14px;line-height:1.38;"><br /></span></p> <p dir="ltr" style="font-size:12.8px;line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="white-space:pre-wrap;font-family:arial, helvetica, sans-serif;font-size:14px;line-height:1.38;">Our QuickBooks sync engine is core to our product offering and core to your use of Method. We know you expect high availability of the sync engine, so we sincerely apologize for the disruption of this service and thank you for the patience you showed. </span></p> <p><span style="line-height:1.38;white-space:pre-wrap;font-family:arial, helvetica, sans-serif;font-size:14px;"><br /></span></p> <p><span style="line-height:1.38;white-space:pre-wrap;font-family:arial, helvetica, sans-serif;font-size:14px;">This week was the first new production deployment of Method&#39;s QuickBooks Desktop sync engine since we moved our environment to Amazon Web Services.&nbsp; While all our tests passed, differences between configurations in the test environment from the production environments led to a failed deployment and rollback. This deployment affected QuickBooks Desktop sync and some customers who were customizing screens and modifying tables during the depl<span id="mce_0_start" style="overflow:hidden;">o</span>yment. All is<span id="mce_1_start" style="overflow:hidden;">s</span>ues have been resolved. </span></p> <p><span style="font-size:14px;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:1.38;white-space:pre-wrap;"><br /></span></span></span></p> <p><span style="font-size:14px;"><span style="font-family:arial,helvetica,sans-serif;"><span style="line-height:1.38;white-space:pre-wrap;">Having now understood the source of this issue, we are taking action to investigate all deployments on our new Amazon environment to prevent further disruptions of this nature.</span></span></span></p>