http://forums.method.me/cs/forums/30.aspxAsk technical support questions, how do I?...or anything else you want to know from the Method Team.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/29517.aspxWed, 28 Oct 2015 14:46:00 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:29517Method_Morty0http://forums.method.me/cs/forums/thread/29517.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=30&PostID=29517<p><span id="mce_0_start" style="overflow:hidden;">Hey Jake,</span></p> <p><span id="mce_0_start" style="overflow:hidden;"></span>Troubleshooting this issue o<span id="mce_1_start" style="overflow:hidden;"></span>ver the Forums will be tough especially since it has to do with a lot of sensitive data;<span id="mce_3_start" style="overflow:hidden;"></span> I have created a Support case for you<span id="mce_5_start" style="overflow:hidden;"> and&nbsp;</span>a member from Support should be in tough ASAP.&nbsp;</p> <p>They will be able to connect over a remote screen share and work with you together to <span id="mce_8_start" style="overflow:hidden;">find</span>&nbsp;a solution.</p> <p>For reference your Case#:&nbsp;<span id="mce_2_start" style="overflow:hidden;">16571<span id="mce_9_start" style="overflow:hidden;"></span></span></p> <p><span style="overflow:hidden;"><span id="mce_6_start" style="overflow:hidden;"></span>-- Mortaza<span id="mce_4_start" style="overflow:hidden;"><span id="mce_7_start" style="overflow:hidden;"><span id="mce_10_start" style="overflow:hidden;"></span></span></span></span></p>http://forums.method.me/cs/forums/thread/29513.aspxTue, 27 Oct 2015 23:54:14 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:29513jakegillanders0http://forums.method.me/cs/forums/thread/29513.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=30&PostID=29513<p>Hello-</p> <p><span style="overflow:hidden;" id="mce_1_start"><span style="overflow:hidden;" id="mce_8_start"></span>We are having trouble getting the &quot;Receive Payments&quot; screen to work properly<br /></span></p> <p><span style="overflow:hidden;" id="mce_7_start"></span>When we try to accept a payment through Method, rather than the credit card fields that were shown for the first day after set up, we get a single box for &quot;Card Verificiation Code&quot; and no other fields (see below)<span style="overflow:hidden;" id="mce_7_end"></span><span style="overflow:hidden;" id="mce_1_start"></span><span style="overflow:hidden;" id="mce_9_start"><span style="overflow:hidden;" id="mce_13_start"></span></span></p> <p><span style="overflow:hidden;" id="mce_9_start"></span>We have&nbsp;<span style="overflow:hidden;" id="mce_0_start"></span><span style="overflow:hidden;" id="mce_0_end"></span>Method setup with the integration engine properly running for our desktop version of QB Enterprise<span style="overflow:hidden;" id="mce_2_start">.<span style="overflow:hidden;" id="mce_6_start">&nbsp; I was able to successfully sync just a few moments ago.</span></span></p> <p><span style="overflow:hidden;" id="mce_2_start"></span>We have established (another) new connection ticket for Method with our QB Payments account</p> <p>We are able to connect to merchant services via our QB desktop</p> <p>Allowing our sales staff to accept CC payments was one of the main reasons we&#39;re considering switching and this is very frustrating.&nbsp; Any help would be greatly appreciated.<span style="overflow:hidden;" id="mce_12_start"></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;" id="mce_11_start"></span>Jake<span style="overflow:hidden;" id="mce_11_end"></span></span></p> <p><img alt="" /></p> <p><span style="overflow:hidden;" id="mce_11_start"></span><span style="overflow:hidden;" id="mce_11_end"></span></p> <p><span style="overflow:hidden;" id="mce_3_start"></span></p>