Method Community

Hi Gerry, Happy to help help out with this one! There might be some sensetive information we need to discuss which is probably best not left over a public forum like this. Would you mind shooting me an email at success@method.me with your Account name? I can take a look on my end. Thanks Gerry! -Ben

Hi again, Would you mind reaching out to me at Success@method.me with the name of the screen you are looking at which is causing the error? I can see a few custom Case screens in your Account and I'm not sure which one you use as they all appear to be assigned to Tab Links. Also - is this happening for every case? Or just ...

Hi there, Sorry to hear you are experiencing troubles with Method! Would you be able to email me a screenshot of what your screen looks like prior to save? The address is success@method.me Specifically what I am looking for is what Checkboxes on screen you have checked off. There should be two in the top right hand corner of ...

Hi Brett, Sorry, must have missed your reply! I believe the default timeout length in Method:Classic is 120mins - but as I mentioned we can change this value on our end :) In Method:New - there is no Timeout length. Thanks Brett! -Ben

Hi James, Rest assured there is no plan on our end to discontinue the Classic Platform just yet.  However, when we do get to the point where we want to move forward supporting only one unified Method Platform - we will have a plan in place for how to move our Classic Userbase over to Method New; screens and ...

Hi James, Thanks for posting! The Method Classic screen designer was originally developed some years ago now, when Screen Resolutions certainly weren't what they are today. The result of which is this occasional 'Ghosting' you see on modern Hi-res Monitors. The development cost of going back and re-writing this would not be ...

Hi Dieter, The Name field for Entities ( Customers / Vendors / Leads / Employees ) in Method and QB must be unique for it to be added. You'll need to make sure you make the name is unique before adding them into Method. Thanks Dieter! -Ben

Hi there, We removed this setting a few years back after the introduction of the universal MethodID. If you are finding the timeout length in your Classic account is too short, shoot me an email at Success@method.me and we can Extend the timeout length for your account / users manually. Thanks! -Ben

Hi there, Thanks for posting! Out of curiosity - would you mind linking the forum post you mentioned which references Method Classic? Perhaps I can recommend a solution in Method:New based off that. How does the output look if you add a style tag to your elements before sending to the Call Web Service Action? ie - " <p ...

Hi Spencer, Sorry for the inconvenience! The operators on the Classic side are indeed only showing '=' or '<>' for me as well.  I would actually recommend you use the update fields in table action to only update one record per pass - and to 'mass update' records by throwing this action within a ...