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Hi there,     I'm editing my copy of ContactsPortal_transactions screen in order tzo show a message to customers when they log in. I've sucesfully added labels and entered text there. Today I've tried to change the text, and published this screen again and it still shows the old text. I've also tried removing ...

   Hi again,    We have tested this from multiple computers. Two accounts are affected. The Nicole's one and Cyndi's one. They even tried to log in from their home and it is showing the previous day date. What could be causing this?

Thanks for your reply. I'm not getting an error that you would see duplicatEd. I simply can't see the custom screen I created when I login via tthe mobile login. I outlined the steps I took to create the custom screen in my original post. It doesn't appear when I login. 

Naeem, Perfect.  Thank you! - James

Hi James, There's no reason in your case to keep around any of the contact data, so you should go ahead and delete that too. :) Cheers, Naeem

Naeem, One more question: I notice that the contacts (table) record remains (with partial data) after manual deletion.  Is there  MethodCRM specific reason I would not want to delete the contact record as well?  In this situation these are duplicate leads. Thanks again, James

Hi swm023, I am unable to duplicate this when tyring to log into Method via Mobile sign in. On your mobile device can you please sign in through the mobile sign in link located at the bottom right corner of the page. I've attached an image showing where the sign in is located.  Please let me know if the issue still occurs if you sign ...

Hi, I'm having difficulties creating my own custom mobile screen.  Here are the steps I've taken so far. 1. Create a new screen.  In this case I copied my exisiting New Opportunity screen as I need a mobile screen to enter new opportunites. 2. I edited the screen checking the box "optimize for mobile device". I ...

Hi VLocke, Please check to see if the Method Integration Engine is up and running and your Quickbooks file is open. If the sync engine is working, the customer you are deleting most likely has transactions associated with it. Also, if the QuickBooks file is currently in Multi-User mode, QuickBooks will not allow customers to be deleted. If ...

No problem James -- have a great day! :)