Method Community

Hi Wentsi, Could you please enable the MethodSupport user by going to Customize > Users and clicking the checkbox under Active for the MethodSupport entry in the list at the bottom of the screen? After you do that, email me your Company Name and I'll go in and take a look. - Justin 

Hi Mario,  Can you enable the MethodSupport user on your account? To do so, go to Customize>Users and press the checkbox in the Active column. Also, can you email me your company account name and a few examples of estimate numbers that are not calculating tax? Thanks.  Jason

Hey David, To save you some time and make it easier for you, I can put in a request to reset your Method Account. This will wipe out all your data, including any custom fields, screens, or tables. If this is the route you would like to go please email me your Company Account name. - Ashur

lpierpont- Are you using a standard Method screen or a customized Method screen? If you are using a customized screen does the same thing happen on the orginal screen?  If its happening on a the standard screen email me your account name and enable MethodSupport (Customize > Users) and i will login and take a look. -Michael

April 21st, 2015 Contacts App *New* Added App Preference snapshot to allow users to set default print and email templates (Ticket AS-587) *New* Added Customer:Job field to New Contact & Edit Entity screens (Ticket AS-160) *New* Added Customer FullName field to grid in Contact List screen.  Field is hidden by default, but still ...

Hi Savanna, Did some searching on the GoDaddy website and GoDaddy's email settings and it should be: server: smtpout.secureserver.net user: your email pass: your password  port: 80 SSL: no Give that a shot and follow-up. -- Mortaza

Adding to this; I have tried overriding the email server settings for his individual account, but afterwards I still receive the "Email Settings Test Successful!" email (Which for some reason is from the sales guy's email address sent to me)

Is it possible to improve on the contents and appearance of a follow up email message? For example, we'd like to include more info from the customer record - email, city, etc. - to make the email more self-contained, and prevent the recipient from having to log in to get enough detail to act on the follow up. Thanks.   Lee Taylor

I did, but that didn't fix it.  And I don't think both of our SMTP servers would be causing an error . .  with the SMTP servers from different providers.

JameQ, I'm glad to hear that you fixed it. The next time it happen if it happens also take note of the time so we can track down the error.  -Michael