Method Community

Hey smoyhee,  I am looking into your issue right now and going to give you a prompt response shortly. Ronen   

Hi smohyee,  That is correct.  Ronen

Hi vire56, I just wanted to give you a quick update that because this is a customized screen, it is no covered under our free technical support but part of our paid consulting service. Aside from that, I just wanted to give you a brief overview of what you can do in the meantime to attempt to troubleshoot this yourself. On your copy of your ...

Hi viret56, Can you please e-mail me at r.gaisiner@methodintegration.com your company account information so I can troubleshoot this further and enable the MethodSupport user for me.  Ronen

Hi smohyee,  Just wanted to give you an update for the SalesOrderLineGroupRecordID. The group item will still be shown on the sales order as a separate line item. This is also applicable to the invoice for the InvoiceLineGroupRecordID. The group item in both cases is used to link a group of individual items that are related to each ...

Hi smohyee, The SalesOrderLineGroupRecordID represents the item group that you have created which represents several individual records IDs that you would not like to place individually on a sales order. This is also applicable to the invoice and its InvoiceLineGroupRecordID. I hope that this helps. Ronen    

Hi lvharris,  I have great news. When I logged into your account with the MethodSupport username, when I entered your full e-mail address in the Email User Name field for the default e-mail settings, I was able to successfully test sending a single e-mail to myself within an activity.  I also send you a test e-mail for the ...

Hi Sunny,  [quote user="Sunny"] We have 2 types of customers - a private individual and the corporate customer who is a client on behalf of their company   For the corporate customer we normally want to know their position in the company and also the company name  - for the private individual this info is unnecessary - ...

Hi John M,  You don't need to worry about this because the estimate information is still saved in your QuickBooks company file and within your Method account. The number is just not coming through and I want to troubleshoot it further. Can you please enable the MethodSupport user for me and e-mail me at r.gaisiner@methodintegration.com ...

Hi lvharris,  Can you please e-mail me at r.gaisiner@methodintegration.com the e-mail settings which are working for you? Are you setting up the default e-mail settings for your entire account, or are you setting the e-mail settings for each individual user? When I logged in, I only noticed that the default e-mail settings were set but not ...