Method Community

It seems to only be this account and I can see no sync errors related to it. Also I just discovered that updating does NOT work either. It continues to revert back to the original value when you refresh.

Nick, After some more testing, I was still able to delete the email from Method, even when it was required in QBO.  I was able to do this both from the Edit Contact screen and the Edit Customer screen.  Can you not do this?  Again, any errors when you sync? - Adam

That's good to hear Johnny. - Adam

Adam, Sorry it's been a few days since I've been on. I tried this fix and it worked. The Save/Refresh Grid was somehow reverting the change. It works just fine now.

Nick, I lied.  I was able to re-create this by deleting it from the contact record specifically.  It seems that somehow we're making this a required field when saving the contact. I'll put in a ticket to the team to get to the bottom of this. - Adam

Hi Nick, Have haven't been able to re-create this.  I've deleted a number of emails in my test account, both within Method and QBO without issue.  Do you have any conflicts or errors when you sync?  Does this happen with all of the contacts or just this one? - Adam

Everytime we try to delete a contact's email it keeps coming back. We even deleted it in QBO and it came back again. Replacing works, but why can you not clear the email field?

Ashur, I know the default customer and contacts list utilises the 'Contacts' table, but we would also like to display tags from the main customer record on the same grid.

Hi andy, Yes you can use an SQL override to accomplish what you're looking for however the grid search/filter functionality may not work correctly. If you don't mind me asking, why are you looking to show the Customer tag list? The reason I ask is because you can achieve the same result by applying the appropriate tags to the main ...

Hi KUpham, We actually have an option to uncheck items so that they don't show on an invoice. The unchecked items won't show when the invoice is created.  This will allow you to enter your job costing as needed on the work order. - Adam