Method Community

Hi Keita,  I tested this here on a user with a staff role with no problems. If you have done everything the same with your staff user as you did with yourself then either the phone information was entered incorrectly or the service provider is blocking the messages. Unfortunately if the service provider is blocking the ...

Hi Marcelo, You can't change the actual job item from the Recurring Dates tab.  Remember that the other occurrences in the series are not automatically given a job item when created for this very reason, as the job items can change depending on the time of year the recurring work order is scheduled or the nature of the series (in your ...

Hi jsenick, You are correct, the "print items in group" option appears to have been reversed after a recent fix.  You get this back by going into Quickbooks and unchecking that option for the group item.  Make sure this is done in Quickbooks, as the SDK does not allow Group Item modifications.  This means that any third ...

Hey Marcelo, There has been a ticket logged for this exact scenario. What you can do in the meantime is click the Refresh icon on the bottom right hand corner of the grid. I'll update this post once the issue has been addressed. - Ashur

Hi Marcelo,  To add/edit your activity statuses, View the screen called CRM_ActivityStatusList under the Customize>Screens tab (see the screenshot below). From here you can also label the Status Type of your new status to Cancelled, Completed, or Pending. You can also add/edit the status types by creating a ...

Hi Marcelo, Yes this can be done. Keep in mind that the job name will change for the entire series and all occurrences still connected to the series, so if an occurrence is broken from the series then its job name won't update. - Ashur

Also do the lead and customer screens need to be the same since they are both based on one table or can they be unique as in have certain fields put into the screen on one and other fields put into the other? I ask only in terms of would this affect dropdowns the way that I described?

Since the update, there have been some problems with some dropdowns that I added in to the customer table. They were pulling from the record ID's of every customer and lead and then filtered through another field. The problem is that the selection for creating the dropdown list via the record ID goes blank after so much time/adding a third ...

Good - glad to hear you are back to normal. So, yes, if QB is corrupted, it's going to play havoc with Method (or any 3rd party app for that matter) since the data it is providing is invalid and can break the sync until the file is fixed. I guess the best advice I can give is if your QB is getting shaky, backup OFTEN.

turned out qbs file was corrupted. After 3 verifications and a rebuild and a couple of full syncs we only have 4 conflicts now. Is this kind of conflict issue often due to qbs file corruption? We have had lots of issues with qbs since 2013 version so will know in future its probably a corrupted file not sync issue? thanks