Method Community

We received the following email from Lucas: [quote]I have had 2 customers say that they cannot pay with American Express through the payment gateway. They keep getting an error massage that the payment was rejected. Could not find anything in the forum about this. Any ideas? The other payment methods work fine as far as I know.[/quote]Hi ...

Hi SuzanneB,[quote user="SuzanneB"]1 - What if we do not want to accept credit card payments on a regular basis?[/quote]When selecting the appropriate payment gateway you can choose the default payment method, which doesn't have to be a Credit Card. [quote user="SuzanneB"]2 - Is there an option for setting up an option ...

Hi, I started setting up a payment gateway and found that the first decision was about setting up a credit card authorization service.  A couple questions: 1 - What if we do not want to accept credit card payments on a regular basis? 2 - Is there an option for setting up an option to receive an electronic check, like when a customer ...

Hi Adam, no we have not opened any of the occureneces. We dont make any changes to them until the week they are due. This has never been an issue and we have had to delete multiple series before when clients cancel service. So, I am not sure what we did wrong here. How can I create a button to delete the entire list in a table? Bryan

Hi Bryan, Not anything simple.  You could create a button that would loop through the table and delete the activities.  That would probably be your best bet. I found out a few things about this. Is it possible that these activities were opened at some point prior to deleting the series?  If so, then the connection to the ...

Hi Adam, yes we're using the field services activity screen. We have already deleted the series so we have no way of deleting the occurrences all at once. Any suggestions for that? thanks bryan

Bryan, I noticed a few things while trying this out on different screens.  The stock CRM Activity screen seems to delete all of the occurences when deleting the series.  However, on Field Services it does not. I'll put in a ticket with the team for this one.  Was that the screen you were using?  The work around I ...

firefox 18.02

Hi Bryan, If you edit the series, you should see all of the occurences listed in a grid.  You can then select all of them and delete the occurences.  Then you can delete the series. Depending on the area you are in, the design may be different, but the function should be the same. - Adam

Good morning, We have a problem with trying to delete a series activity. When we delete the series, the occurences are still there. Now the series is gone but all of the occurences are there. There are over 900 ocurrences that we need to delete. Any ideas on what caused this any idea on how to delete 900 occurences all at once? Thanks for the ...