Method Community

Hey Mahlon, Can you tell me if this is still an issue? If it is, I’ll see if I can get it looked at shortly. --Audisho

Hi Mahlon, Can you tell me if this is still an issue? If it is, I’ll see if I can get it looked at shortly. --Audisho

Hi thesolarguys, Any update on this? Were you able to copy these screens? --Audisho

Hi Don, We just spoke on the phone. To summarize, you were entering your credentials correctly and your user did have proper access to the API. I had you reset your password and this resolved the issue. --Audisho

Hi Mahlon, The ticket I created for this is a feature request, as it’s a new feature that would need to be added to the charts functionality. I can’t provide an ETA, but I don’t think that this will be implemented in the near future. I recommend looking into a work-around for the time being. --Audisho

Hi Blake, We just spoke over the phone. We rolled back the update that we deployed yesterday so this is no longer an issue. You’re safe to re-enable your users and our development team is investigating what caused this. Can you explain what your loop is meant to accomplish so that we have further context to investigate? You mentioned that ...

Hi thesolarguys, I did originally raise this ticket, but it must have been taken down due to some higher priority issues at the time. I’ll re-raise the ticket and see if I can get you an update shortly. Sorry about the wait and thanks for your patience. Edit: Actually, this may work now. Try copying one of the screens again and let me know ...

Hi Greg, As far as I know, this issue is isolated to your account. Unfortunately, we don’t have a tool in place at this time for resetting Method New accounts. We’ll need to put your ticket through the standard channels and have this error resolved by our development team. I don’t have an ETA for this, but I’ll keep you ...

Hi Greg, We spoke over the phone a few minutes ago. As per our call, you were receiving this error after being redirected to an unmodified copy of the New / Edit Estimates screen. I was unable to replicate this issue on my test account, but created a clean, unmodified copy on your account and redirected to it. Sure enough, on the clean copy the ...

Hi ghawton, My apologies that it took so long, but as per our Method:Classic release today, this issue has been resolved. Please test this again and post back if it’s still a problem. Thank you, Audisho