Method Community

 Hi David Thank you for both of your replies on my Forum posting about problems with Web Service APIs calls.  Very helpful.  I have passed them on to my IT staff and we'll follow your instructions and suggestions and try to get the problems resolved.   I'll let you know if I have other findings or ...

I am trying to call the CreateMethodAccountV3 and have a couple of questions after testing it out. The first time I tested the call, the response was :<?xml version="1.0" encoding="windows-1252" ?><MethodAPI response = "Failure. The API could not validate your log in.  Please make sure you have entered ...

So the only way to get the activties and lineitems data together is to invoke a report or start the time. Got it Thanks! John M

Sorry about that... I posted screen shots but I guess they didn't stick.  weird...   Anyway, for the past month or so and with increasing frequency, I'm getting time out errors such as... "Method is still precessing your request. The server will be contacte every 15 seconds to verify the health of the ...

John, If it is a series, the job items aren't copied over until you print the route sheet / work order or until you start the job in Method.

@Rolf If you like us to review the issue further and your work-around then I will gladly forward it to our developers. Please email them to me and we will examine it further. [quote user="Rolf"]how do I do a count of the number of records matching my criteria in a report?[/quote] As far as counting the number of matches, there is a ...

 HI DaveS Following up a little more on this, we should also point out that we have no other users reporting this. We also use the API on a regular basis for many of our applications and internal functions and have never encountered this problem, nor have we had to resort to implementing Microsoft’s certificate policy code above.  ...

[quote user="Fred_D"]why did I need to do that?[/quote] It could be the screen was not published correctly and needed you to open it and click the publish button.  Did you open the screen and not publish it by chance, sometimes it can throw a screen off.  Publishing a screen is a good first step when troublshooting a problem. ...

Just as a follow up, what were the actual error messages you were getting? and you said lately, when exactly did these problems start happening? ~C

The est vs act man hour report in field services does have the info that im looking for....but i guess it cant look in the future.  When you do set up a work order for the first time...its called a series. Where is that series information stored?  In the Activties table i would beleive.  Thanks