Method Community

Hi Stuart, Thanks for the suggestion.  This is actually something that is being implemented for the new version of Method. I can't get too much into specifics, but this is definitely a pain point we've looked to address.  - Adam

Hi Tami, Are you using Internet Explorer? Based on your description, this is an issue that arose from an update in Internet Explorer.  I would suggest using either Firefox or Chrome for the time being.  We have a fix that is currently going through testing and should be published soon that should resolve this issue on Internet ...

Hi Chase, On which portal screen are you putting this EstimateStatus dropdown?  From what you have described, it sounds like you are trying to save the estimate status while not on a screen based on the estimate table. If this is the case, the status will not update. What I would suggest is that on the Submit button, include an "Update ...

Hi Sandman, I don't believe echeck support for Merchant Services is something that is on our roadmap for the near future, unfortunately. - Adam

For anyone following this, Stuart called in and we are working with him to resolve the issue. - Adam

Hi Stuart, Is this issue with the stock Edit Contact screen?  I just ran a test myself and the title saved for both the main contact and any other contacts without issue. Does this happen with all main contacts? If this continues and you can replicate it, please give us a call at 1-888-925-6238 x2 so we can have a look at this with you. - ...

Hi James, Glad to hear you got this sorted out.  :) - Adam

Hi, Sorry for the late reply.  Can you tell me the status of the activity?  Also, have you deleted any activities for the customer?  I you have deleted that next pending activity, it can leave this field blank. - Adam

Hi Marcelo, Sorry for the late reply.  The reason there are two places to enter a start and end date are due to the differences between creating the series and the individual occurrences. When you first create the work order, the Ddue date start and end dates are in reference to the original occurrence, as if it was a one time occurrence. ...

Hi, Sorry for the late reply. I've tested this out and the stock Estimate and Invoice screens will pull the information that is stored in Method as ShipAddress fields in the Customer table. Can you confirm that these fields are populated in Method?  You can do this by clicking GoTo for the Job of the customer and confirming the ...