Method Community

This pertains to another post but is a different subject. So I decided to post it here.  Mark and I fixed the method portal (error 2020) but now customers are complaining that they can no longer see the "HTTPS" in the address bar when they pay online. I believe this is because we recreated the credit card portals w/out the ...

Has anyone tried using Method with a hosted dialer application and having it display the customer when contacted?

Hi Anita - welcome! If this customer/file number field is truly related to customers you'll want to add a field to the customer table in order to hold this data. You can dot his from Customize>>>Tables / Fields and locate the Customer table. Once that's done, this field will be available on the New Leads screen and the New ...

Does anyone have a solution as to why I sometimes cannot view a document I have previously uploaded to a customer's profile? I get this error message - We were unable to resolve your request. Either the screen you are trying to access does not exist, or there was a problem with your request. Recommended actions: If the screen has ...

i cannot get the web leads form to load on my website.  does anyone have specific instructions for uploading sample form from google sites interface?  I tried saving as personl gaget but i am recieving syntax error on line 6. it appears to be bad table reference.  i am not an idiot but my coding days are long behind me. try to keep ...

 Hi, I am a new user and am trying to add a customer/file number to new leads/customers.  I copied the screens for customers (QB) and customers / leads (CRM) then dragged the account number field into the new screens but when I signed out, let the three fields update and signed back in, it still does not show the number field.  Do I ...

CF_Pro- Since in most cases Leads will become QB Customers, when you import a lead you have to ensure that you don't have a customer by that name already in Method. The error message is a bit misleading since if it is a lead it won't be sent to QB until it gets flipped to a customer. -Michael

emiller- I was able to duplicate this. IsLeadStatusOnly is a special field that gets disabled once a customer is synced to QB. I will have to look into this further. How many customers/leads did you import? If it wasn't that many it may just be easier to manually delete from in Method and re-import them with IsLeadStatusOnly set to ...

@mrjonboy - I tried it myself on both FireFox and Chrome and experienced the same problem as you. Sometimes it worked, sometimes it didn't. We've been having problems with the latest version of the HTML editor we use, and are in the process of replacing it.  The "labs" version of Method has the new HTML editor, but the web ...

Wylie- The only way around this would be to store the CC info in Method custom fields outside the standard QuickBooks fields, however I do want to point out that this data would not sync to QB, and for security reasons you would want to use Method actions to Encrypt the CC info before saving and then decrypt it as needed. -Michael