Method Community

A customer receives this error when attempting to pay for an invoice through our portal:  "E PAYMENT DID NOT PROCESS ERROR Status code:2020 Severity:ERROR Description of Error:Session Authentication required " Can someone help?  Thanks, Aaron Lietz Rock Band School of Music 

 Hi, I'm new to the product and have been trying modify the mobile workorder screen (FieldServiceMOB_WorkOrders) so that I can easily enter fields on the road.  I cannot seem to get this to work ... Edit grid doesn't seem to do anything?  When I try this on non Mobile screens it appears to work fine ... is this by ...

Hi AllFloridaBeeRemoval_Richard,  I have an update for the post. Please refer Here for the solution for this issue.  Ronen

Hi AllFloridaBeeRemoval_Richard, I just wanted to give you an update that I was able to duplicate this issue on my end, and have created an internal ticket for our team to take a look at this. As a temporary solution for your issue until we resolve the issue on our end, please refer Here for the forum post to give you an alternative solution. ...

Last update. I've inspected the Description only lines of the Invoice, one as added by QB then synch'd, the other added in the Full Blown Method Invoice screen using the table export function.  Both look identical in terms of data stored.  Neither have an Item, both have a QTY of 1, both print using the default report.

Another test, sorry so verbose. I can create a Description only line in Full Blown Method Invoice. I can print the Description only lines using Full Blown Method Invoice and the default report. So, I'm not sure what's not working, except that in my customized screen Method won't allow me to enter a Description only field without an ...

Sam, I just ran some tests that might help. I CANNOT create a Description Only line in Method without an Item. I CAN create a Description Only line in QB and it synch's to Method perfectly fine.  It will ALSO print on MY Invoice report.  All of my screens and reports are customized, so this doesn't inform what the Method ...

Sam - I'm coming in late here, but to me I think what you want is totally possible. I tried on my side to create a sales order, on a standard sales order screen, with 2 lines, one that had an item and description and one that only had a description.  This worked for me. I tried on my side to print preview this using the standard sales ...

luvboy - Sorry for the delay. All dropdowns have their values stored in a separate lookup table. So you need to insert values into that lookup table first before inserting the record into your main table. Paul

Sam, That all makes a lot of sense, now I understand.  I'm really curious to see how folks solve problems of customization in Method.  I've always had great support on the forum from the Method support folks, but I hate to post a question or issue for every customization question and I'm hoping to give what help I can to ...