Method Community

Last night our customer portal said it was down for service for 10 minutes.  This persisted for more than 14 hours. We made no changes to the portal settings.  However, when I looked at the URL in the portal settings it had changed and when I navagated to this new url the portal works as expected. I have made the correction on our ...

Thanks for the prompt reply Ronen! I'll try this out when I get home from work, because Method is my life now.

Hi smoyhee, What you could do is you can open up the report name Sales Order (Custom) and rename the report. You can then remove the [SalesOrderLine.SalesOrder.Item], [SalesOrderLine.SalesOrder.Quantity], [SalesOrderLine.SalesOrder.UnitOfMeasure], [SalesOrderLine.SalesOrder.Rate], and [SalesOrderLine.SalesOrder.Amount] fields. You can also ...

Hey smoyhee,  I am looking into your issue right now and going to give you a prompt response shortly. Ronen   

Bump! I'm still trying to find out if there's anything I can do in terms of customization in order to get the Report to show whats on my Invoice screen in Method. This is a pretty important deal for us!

Hi smohyee,  That is correct.  Ronen

Hi vire56, I just wanted to give you a quick update that because this is a customized screen, it is no covered under our free technical support but part of our paid consulting service. Aside from that, I just wanted to give you a brief overview of what you can do in the meantime to attempt to troubleshoot this yourself. On your copy of your ...

Ah, I see, it's referring to the same "Item Group" that you can create in QB. I believe in QB it also lists the group item as a separate line item. Thanks for the quick response!

Hi viret56, Can you please e-mail me at r.gaisiner@methodintegration.com your company account information so I can troubleshoot this further and enable the MethodSupport user for me.  Ronen

Hi smohyee,  Just wanted to give you an update for the SalesOrderLineGroupRecordID. The group item will still be shown on the sales order as a separate line item. This is also applicable to the invoice for the InvoiceLineGroupRecordID. The group item in both cases is used to link a group of individual items that are related to each ...