Method Community

Dan_AA, Portals aren't meant for a single customer to login but instead allow all active customers to login.  However, each portal has the ability to have a field indicated that allows active logins.  To change this, follow the steps below. Click Customize > Portals. Click Edit next to the portal you’d like ...

I recently completed some screen customizations and now when selecting a customer from my customer list, I get the following: ERROR: It appears the screen is currently out of sync. Please try logging out and back in to Method. If this is a custom screen, you can alternatively republish. If the problem persists, please contact your ...

I need to make changes to the add/edit work order form in the scheduling and invoicing section.  I am trying to add and edit fields, where do I make those changes?

 I have started to create some email template and I have been using the "insert image" icon to create the email template.   The image being inserted is a jpeg file and I have tried a few different files -  I have been using file sizes 11.20 kb with a demension size of 136x157. The template saves the picture, and the ...

The Method application displays the following error when trying to send a test email on 465 with AT&T.    The operation has timed out.

Can you try port 465 with SSL turned on for smtp.att.yahoo.com and see if that works?  I just did some searching and it looks like that is the ideal port to use with that provider. 

Office 365 requires SSL (actually TSL).  AT&T didn't like that port because I believe they use SSL, not TSL.  But with AT&T it doesn't seem to matter if it's SSL or not.

@pdirect - does it seem to make a difference of SSL is turned on or off when sending the test message?

I wish it was that easy, but I had already been using port 587 on MS Office 365 and using port 587 with AT&T returns a message that says secure connections are not allowed.