Method Community

Hi, We do not allow users to create invoices in Method, but they can view existing ones.  Is there a way to edit the default App ribbon to deactivate the "new" button next to Invoice when a contact is viewed?  I have already worked within the Invoice app to not allow new invoices to be created, but I can't edit the ...

Hello All, Are you both still experiencing issues with the sync? If So, please let email me at success@method.me And we'll jump on this ASAP. @celticmoose -  the Authorization code step should be skippable. If you do not see a skip button - you can find you authorization code in Method:New (I noticed your account is ...

Hi Garrett, I had shared the answer with you over email but to make that available here in the forum community too, the answer to your request requires customizations if we wanted to alter the barriers between the different files within a multi-tenant environment. I am including our multi-tenancy help article here for anyone ...

Hi Ginger,  That sounds like a great idea. You can modify the notification email, which will remove them from receiving any of the test emails but still allow them to login. -- Morty

Hi Erica,  You are able to access the email templates that are used for the internal emails you receive from Method and make modifications (including the subject line). Head into Home > Email Templates - see:  -- Morty

Hi TomH, A work order shows up on the Assign To user's calendar because a work order is an activity with a single Assign-To field. To achieve what you mentioned (the ability to assign a work order to a crew Leader and have that work order visible on the crew member's calendar too), you can customize your account in a ...

Hey Nick, Believe the authentication token Method uses to connect to your QuickBooks Oniine account has expired. Please follow the steps on the following Help Center article on how to reconnect:  How to reconnect QBO and Method Let us know if that works. -- Morty

Hey Kevin,  Are your single customer's properties and services organized by jobs/sub-customers? (ie, Business:Property 1) -- Morty

I'm also having issues with the engine.  It won't connect, says I need an authoirzation code.  

All of our service issues appear to be resolved, but we are continuing to closely monitor.  Thanks for your patience. ---------------------------------------------- [RESOLVED]  The issue with sign in has been resolved, however we have had reports of other service issues that our team is actively working to ...