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  • Re: Cases and emailing more than one contact

    John- Normally 2 emails are sent out, one to the contact for the case and one to the user who is assigned to the case, the username and password it is requesting is in your case(Based on the link you emailed me) is the login for the Contact which will take them to the portal. -Michael
  • Re: Importing from Excel to CRM

    Thanks I got the website working now. The Bill to problem is on the customer page, it automatically puts the Company Name into the first line of the Bill To field.
    Posted to Method:Classic General Q&A (Forum) by sloturtle on 12-08-2011
  • Error when setting up Email Preferences

    Was trying to set up Default Email&nbsp;Preferences under Customize/ My Account.&nbsp; I was able to get it to work when I used my yahoo&nbsp;account, but that is not the account I need to use.&nbsp; I was just testing to see if I could get it to work.&nbsp; Now I changed the server, user and password to our business email and when&nbsp;I click ...
    Posted to Method:Classic General Q&A (Forum) by lpierpont on 12-08-2011
  • CRM customer portal screens.

    Greetings, When i send a estimates or invoice or payments, the customer gets a email then presses on the mini url link and they are taken to a screen where they enter their email address. &nbsp;From there they can see their invoices, payments, estimates, and cases. &nbsp; When I send a case to the customer, the customer gets a different screen. ...
    Posted to Method:Classic General Q&A (Forum) by John M on 12-08-2011
  • Re: Cases and emailing more than one contact

    Hey Michael, I tried the no customization way and it worked. Just make sure there a no spaces when you add the &quot;;&quot; Anouther issues popped up. When i sent the case i got the email and it had a mini URL. When pressing it, it took me to a screen and asked for my email address and password. &nbsp; Is this becasue Method knows im the Admin? ...
    Posted to Method:Classic General Q&A (Forum) by John M on 12-08-2011
  • Re: Cases and emailing more than one contact

    Hi John, In the cases screen only the contact you select will get the case notification, but this is something that can be changed. Take a look at how sending an email from the invoice screen works, it sends it to all the contacts that are not opted out of billing. Another option that may work that would involve no customization&nbsp;(I ...
  • Cases and emailing more than one contact

    Greetings, When creating a case, I need to have 4 people infomed that a case was created. I thought by adding the 4 contacts in the customer file would do the trick but its not working. &nbsp;The only person that is getting emailed is the first contact. &nbsp;I see that the person that is getting a email has the word contact, under the type ...
    Posted to Method:Classic General Q&A (Forum) by John M on 12-08-2011
  • Method Expense Reports Updates - December 8, 2011

    The following indicates which accounting application(s) the release note(s) apply to. QBD = QuickBooks Desktop QBO = QuickBooks Online Edit Expense Fixed - we had a lingering end conditional statement that was being flagged when selecting a category from the dropdown list. &nbsp;Opps! &nbsp;Thanks to Method&rsquo;s latest validation, we ...
    Posted to Release Notes (Weblog) by Anonymous on 12-08-2011
  • Re: Merchant Gateway-Card Swiper

    jeannetara- It may work but it would depends on the card swiper, if it reads each set of numbers(CC number/Expiry date) followed by a tab and you have the correct field in Method highlighted then I don&#39;t see why it won&#39;t work. -Michael
  • Re: A few technical Problems

    Also for you can read about the updates here&nbsp;http://www.methodintegration.com/cs/blogs/releasenotes/archive/2011/12/07/method-crm-updates-november-24-december-7-2011.aspx
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