Method Community

Hi,   I was asked to repost the following emails for possible solutions in the forum:     Question   To: Wayne Barbaza Subject: Disabling Portal   Hi Wayne   Is there a way to completely disable the customer portal so that nobody from outside our office can log in to their account for any ...

Rolf- This may work since you made a copy of the Orginal File to use as the dummy but there may potentially be some issue or conflicts. If you want to try this I would suggest making a copy of your current live QB file before syncing it with you Method account just in case. The alternative and recommended method is to start a new Method account ...

We used a copy of our QB live data file as our 'dummy' database when I started customizing Method for our use. We are intending to just replace this dummy file with the live data when customization and testing is completed. We're assuming the sync engine will update changes made between the creation of the dummy file and the current ...

Dave- For testing purposes create a new page with just the web form and try it again, does it give you the same results? Are you making any changes at all to the code we provide you? -Michael

I walked through the Advanced set up today, generated the code, and pushed to my test website http://216.128.1.102/ContactUs/ContactUs.aspx   Upon pressing submit, there is a postback, but I do not get directed to my success page, and really nothing else happens (no emails to 'customer' or 'myself', and there is nothing ...

lpierpont- Are you using a standard Method screen or a customized Method screen? If you are using a customized screen does the same thing happen on the orginal screen?  If its happening on a the standard screen email me your account name and enable MethodSupport (Customize > Users) and i will login and take a look. -Michael

Dbrunette- Method has a reminder feature built in that will send a reminder 15 minutes before an activity(Call) is due it doesn't automatically send them an email when a call is created, though you could through customization have Method send an email to their phone anytime a new Call is created. Are they logging into the mobile website when ...

when we click on save and new the dial just spins and spins.  any suggestions? 

Ok,  signed up for field services, entered the techs phone numbers and email addresses but when I enter a call on their calendar they don't get the call unless they log into the website.  Is there a way to set this up to send the calls to a mobile phone otherwise it's pretty useless for the techs.

mlepitt- I will bring this up in the next Method meeting as a suggestion. Regards, Michael