-
pdirect-
You can send me an email and we can set up a time. Premium Support/Consulting is $125.00 an hour, we charge in 30 minute blocks.
-Michael
-
Mark-
I've made a note in the ticket to update this post once it is resolved.
-Michael
-
And it CAN'T be something with my customization because it worked fine until yesterday.
-
How convenient for Method . . . break the system and then charge us to have you fix it.
Anyway, how do I get paid support and how much does it cost?
-
Thanks Micheal. Can you post back here when the ticket is resolved?
-
pdirect-
Situations like these are best addressed with paid consulting time and if it is a Method Platform issue and not a customization issue we will credit back the time.
I tested the screen I created when you orginally were looking to create the search screen and my version which has been untouched in the last 14 days works as it ...
-
This is especially frustrating because it was working fine and without any changes on our end, suddenly it hangs.
-
Very frustrating! I just spent an hour recreating that screen with one simple customization . . . and now it's still "hanging" (i.e. won't load). What do I do now?
-
pdirect-
If you delete the copied screen it will link back to the orginal screen. Make a copy of the copied screen first(Don't replace the tab links) and then delete the screen, that way you still have access to the customized screen.
-Michael
-
Shawn-
I was able to duplicate this issue and have created a ticket for our development team. I will update this post when there is a resolution or when I have more information.
-Michael