Method Community

We have assigned customer a tax code that is non-taxable, but when we go to create a sales order for those customers, Method is still charging them tax.    

Hmmmm.  I can't say that I remember specifically editing these Invoices in QBO.  I know I did edit them in Method when I added a custom field to track WorkorderNumber and also "untaxed" all the line items due to that other issue.  But, I did that to all 6 invoices that I posted payments for on Saturday and all but 2 ...

I made an Invoice and tried to apply a payment to an Invoice and it also came back with the same error.  Please help, we are hoping to go live with payment processing today.

Michael - I took it out of test mode today and I keep getting the error "THE PAYMENT DID NOT PROCESS ERROR Reason for error:Bill To City is required. Description of Error:"  In the Receive Payment screen I can't specify the city, state or zip, only address line and zip code.  I have removed the requirement to authorize the ...

Shawn - I'll do a translation on that one.   In order to make sure that old data does not overwrite new data, QBO maintains an edit sequence called a SyncToken.  If you make an edit in QBO for Bob Smith's invoice, it gets SyncToken 1.  Then if Method edits it it gets SyncToken 2, and so forth.  If another app tries to ...

One easy way to confirm if the name already exists or not is to use our Import/Export tool to export the Contacts table and Item table and take a good look at the FullName field for both. The name could be in use on the Method side which is preventing it from being used again. The Import/Export tool can be found within your Method account by ...

On 10/8 I processed payment on 6 invoices in QBO.  4 of them posted paid correctly back to Method.  Two showed up as conflicts on the Quickbooks>Resolve Conflicts screen.  Below are the messages: Could not add/edit the Invoice '2859'. The response from QuickBooks Online was: INVOICE_INVALID_SYNC_TOKEN - Sync Token has ...

Thanks Paul.  I did have them corrected in Method with my Actions script but apparently QBOnline wrote them back over.  Assuming the fix lets me write back updates from Method to QBOnline, I should be able to run my script again after Intuit puts in their fix.  Just let me know when they've got it fixed.  I appreciate it.

I've found now with a few items and customers I've tried creating, that once I try to save them, they say they already exist in my QB file. I've checked my QB file and found no trace of any of it.  Ideas?

Shawn - an update.  We just heard back from Intuit that they will be applying a hotfix later this week.  Once they do that, we'll be able to restore our ability to send changes to make customers non-taxable again.  Then we'll be able to work the back-end logic.  So if everything goes smoothly, we'll have everything ...