Method Community

Michael - When I try to retrieve my password I get the error "Could not find your account.  Please try again".  I can log in as a secondary role, but it does not have the permissions to customize so I can't access the users section.  Where do I need to fax the form to?  At this point I am completely locked out ...

mlepitt, Have you tried the Retrieve Password link on the login form?  We can reset the password/change the admin but we require a signed letter with the company letterhead requesting MethodSupport to reset the password/admin faxed to us. -Michael

cpitts- I am going to test this out further and I will get back to you. -Michael

Somehow I have lost my administrator log-in, I presume I made a clicking error when I was managing users today.  As I was the administrator and now my user is gone, there is no way for me to get back in the system and add my user back.  Can you please restore my administrative user name on my account?

Jonmully- Are you an QuickBooks online user? If so we may actually be able to do what you are looking be default (We are just waiting on Intuit to resolve some bugs). Mark-  It is possible to calculate shipping charges through customization if the user wishes to go that route and maybe you could help Jonmully out. -Michael

Hi Micheal If someone is looking for automatically calculated shipping charges,  we've already tackled this for another client through customization.

Hi Jonmully, Are you referring to having shipping charges automatically calculated based on the ship to address? If so, I am not sure if or when it will be added. As far as I know it is not something we are currently working on. If you are referring to something else can you please give me some additional details? -Michael 

I have certain items in the items table under the Home tab that show a certain quantity of on hand inventory.  When I go to Warehouse Center and look up that item, there's a difference in the quantity of what's on hand.  Which is right, and why is there a discrepency?  I can't follow my inventory that closely, but I ...

On the estimate form there is no way to put in shipping charges. When can you do that and get back to me.

You'll probably need to use a smtp relay service.