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Let me provide some more details...I exported from Method the 'Contacts' table and someone went through and updated the 'Entity' and 'EntityRecordID' fields to "group" contacts that share the same shipping address (aka same customer). Now I would like to import the updated contact records but I'm not ...
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Thanks for the suggestion. I tried importing into the ItemTable instead, but I'm having the exact same issue arise.
I did notice that it wouldn't let me update FullName, which isn't a problem, but everything else matched up the way it was supposed to and is coming back with errrors.
Any other ideas for why I'd be getting ...
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John- I'm glad to hear that and yes we are working on that other issue with the comment section.
-Michael
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Michael,
Ok this was strange, i just got anouther email from the same case. This time it took me to the reg sign in page where it just askes for your email address. So it looks like this is working. Thanks!
The only thing left is the comment section. Its showing this:<p><b>02-Aug-2011 08:07:00 AM, JohnM (staff) ...
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Hi Michael,
Hey it works great thanks. I am sorry to say this but there one more issue that i forgot to mention. When the customer gets the email telling them they have a case, and the customer presses the url, it takes them to sign in page that requires them to have username and password. Is this correct? I thought they would ...
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jhcarboni- I have been able to duplicate this issue and have already created a ticket for our developers. I will update this post once the fix goes live.
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Rajni,
When you process a card in Method, it send the info to your CC processor and it does the processing/charging and just return a message if it been processed or not. Click HERE for additonal info.
-Michael
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Hi John,
Can you test this again? It should be resolved now.
-Michael
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Hi Michael,
Thank you for your reply. So from Methods we cannot authorize the credit card and then process, it is only we process the Credit Card and charge the Customer. Please correct if my understanding is wrong.
Rajni Kumar
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Rajni,
Just to add all Method does is pass the info to your CC processor and it takes over from there and the processor returns a message letting Method know if it has been processed or not.
-Michael
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