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Issue resolved. CRM doesn't populate the tax code from information contained at the customer level, it populates it based on the tax code from the item list.
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When I generate an invoice, the default tax code does not appear to come from the customer screen (where I've indicated whether the customer is taxable or non-taxable), but instead defaults to taxable for every line item. I have to change them all to non-taxable. How do I get the default on the invoice line item set to ...
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I am attempting to customize screens. The window that appears when I select these options is only about 1.5" - 2" tall. I can not see all of the data. It's making me nuts. I feel like I have blinders on. How do make this screen more user friendly?
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