Method Community

Hi Nancy, and welcome to our Forums, Q1: INactive customers - do they all come over with the first sync? - Yes, on your first sync, your inactive Customers should get synced over to Method.  If you don't see them from your Customers->Customers and Contacts List screen in Method, make sure you have selected the "view ...

[quote user="NeilRick"]Any advice on this matter would be greatly apreciated.[/quote] Hi NeilRick, Since this is a sync engine error this would be covered under free support.  Please call us at 1-888-925-6238 option 2 for support and I can help you work through this.   If you wanted some steps to try and ...

  @Shane - Welcome to the forum Based on the information, I would recommend you examine the QuickBooks > Synchronize Tab. Is this computer, the Main computer that is synchronizing with QB? Are we talking about the Full or Changes Only Synchronization dates? Also take at look at the Frequency of both sync cycles. If this issue is in ...

How does this get impacted if there are multiple QuickBooks files beginning used with separate Method accounts for each? Is the main syncing computer the first PC where the Method Sync engine got installed? Can this be changed? How do other PCs that have the Sync Engine install know that they should be in listening mode? In regard to having ...

Hi Furry, Firstly I apologise for the late response, So when we talk about the hacking the Quickbooks SDK, its not related to Method and we can't gaurantee that Sync engine will work with hacked SDK , so I guess my knowledge is restricted in that case. As far as building a powerful workstation will also not assure that Sync speed ...

Hi Furry, I understand that you are having issue with the speed, but I don't think that running it on the server will make much difference in terms of the speed, again its the same theory that applies here. No, I was not involved in the development of the sync engine, but I will definitely ask development team if they can suggest ...

I think i found the issue, we had this screen customized and there was no default Sales Tax item setup so there are alot of invoices that do not have a sales tax item selected.  I am working on a button to assign the sales tax item to all the invoices without one.  Thanks for your reply

Hi there mmcbride, Are you making sure you log in as the Admin User? You might need to re-add the certificates as the admin user in Quickbooks, as there was a certificate update done on our end a few weeks ago. If you need any assistance with this, please Let me know, or email us at support@method.me and ill have a support representative ...

Hi CDvin, You called in to support and we spoke on the phone. As was made aware to me today, this is actually a known issue that is affecting all accounts. At this time, portal username registration is not working. Our development team is currently investigating the issue. As we discussed, I created a case and will follow-up with you once the ...

Hi Alex, There is no way you would be able to trigger a set of actions automatically the way you're describing. You could, however, create a button that does this. Your users would have to push it to manually update the inventory, but as long as you instruct them to do so it shouldn't be much of a problem. Hope this helps. - Justin