Method Community

This may drive me crazy... now I can only see one line for billing again.  I had to manually bill my client because I cannot figure out how to have each time tracking entry be on it's own line on the invoice. Other ProServices gripes: When converting an activity to a time entry, the time entry screen does not properly pop up, it seems to ...

Hi Boyd, Thanks for the info. Are you refering to step 5 of editing a user? Does setting a role fix this issue for you? -Michael

Hi Boyd, Our dev team has figured out the issue and is working on the fix. I will update this forum when I have more info or when it is resolved. -Michael

  Michael, FYI I had a few of my franchisees having the same problem and as Iooked into the problem I found in each case the role was not defined in the user set up.   Boyd

    Have you found out what the problem is yet?   Boyd

Innovative, As soon as I have any updates on this or a resolution this forum will be my first stop :) -Michael

Michael,   I guess no need for me top pay for it based on your message it appears you see the bug... This export feature is very important as we cannot run our sales reports for the day please let me know asap of time when u think it could be resolved   thks

Innovative, Based on this extra bit of info I am now aware of what the issue is and will follow up when I have more details or a resolution. If you email me your contact details and your Method account name I can contact you but it would be considered consulting time (You would be charged up front and if your issue is indeed a bug you will be ...

all appears to be working again now, it is a custom screen but what ever fix was dobe resolved it   thks

Michael,   These are custom screens but standard Actions pulled from Dropdown selections, THere is no data being exported on my account to .xls or pdf it has always worked fine until recently, can i call you or u call me to explain.