Method Community

Late yesterday evening we received notifications from Rackspace that there were issues with our load balancer.  As a result, some Method users trying to access the Method website late Sunday evening and early Monday morning were unable to login.  While the servers were online, Rackspace was unable to redirect to the proper servers. ...

When I add a new appointment using the field service center calendar this error appears at the top:  Element.all.tags is not a function Any idea what this is or how to remedy it?

When using the calendar to create scheduled services and a work order for a reocurring series, can I set different job items for each different service date?

Thanks, that is what I need to do. What screen do I need to edit to add the action to the email button?

A minor update was pushed out today. The Method Integration Engine and Method Listener have been signed with new application certificates.  The previous ones were due to expire in mid-April 2011.  What are application certificates?  Besides being a cash-grab for companies like VeriSign and Thawte, they ...

In the Purchase Order screen, there's a "Planned Release Date" field. In the print preview for the screen, a time of 12:00 pm shows up underneath the date. How do I get rid of the time all together? We just want the date to show up for this field. Thanks, Andy

Michael: I disagree on a couple of points - the primary one being your suggestion that the data 'crossover' was a display-only problem. The issue of whether the contacts were linked to the correct customers is a secondary one, and may well be a display problem. However, the primary issue was that the contact information - specifically ...

Hi Lee, As discussed in our email exchange the issue with contacts is only a visual issue of how it was being displayed on the grid (It is not corrupt). The contacts are still all linked properly to the correct customers. There was another issue that was brought to light where the employee that a sales rep was assigned too had changed but as ...

HI Matt, Currently there is no means to send automatic emails to customers letting them know in advance that they have a service scheduled but through the use of actions you can create a button that will send an email to a list of customers. One of my recent customizations was re-engineering the Email Work Orders button found on the Work Order ...

HI Ian, The Update field in table action does not support built lists. You would have to use it in a loop and update one record at a time. The reason why you received an error message when using = is there was no match and no field was update since no invoice number = "001121, 001122" and when using <> it updates all record ...