Method Community

On few of the screens in Method (that we have not customized), we are seeing 5 decimal places (instead of 2).  It doesn't happen all the time, but it does happen regularly.  I have a screenshot I could send.  One place this happens is on the customer window under the transactions tab total. 

Jonathan -  No worries...Monday it is. Please make an effort to post back. If it’s an issue we definitely want to look into it for you.

Sorry Val, you're correct, I was in the wrong area. Unfortunately, accounting has already made the hours billable for the last pay period. I can report on this next Monday when we sync again. Thanks! - Jonathan

Great, but I think that’s under the Connect with Xora tab-link...what about under the Time Tracking tab-link? This screen should reflect the weekly time sheet from QuickBooks. What is the billable status for the entries in this area?

 Under "Time Entry Details" it shows: Billable Status: Billable

Hi Jonathan, Can you please tell me what the billable status is for these time entries in Method? You can check by going to Xora Connector>>>Time Tracking and selecting a few of your suspect entries to view the full details.

Bryan, You are correct. If no BCC is entered in the Email template it uses the email of the person logged in as the BCC and that is why you are receiving a copy of the received payment. It was coded this way so that the "Billing Department" can receive notices of when payments are received. -Michael

 I looked at the action set in the Send email button for the receive payment screen. It looks like actions 66 thru 68 are conditional statements checking to see if th BCC is blank and if so it adds the user logged in as the BCC. Maybe this is why I am receiving a copy of the payment received emails. I am correct on this? If so, is there a ...

 Support, Our time entries that we pull from Xora are not being marked as billable once they are pushed to Quickbooks. In the mapping, we do have "Billable" as the status entry for the jobts. Any ideas? Thanks! - Jonathan

 Another thing i just noticed is, the email is going to the customer just fine, however I am also receiving a copy of the email in my inbox as well, almost like a CC. I checked and i do not have my email address in the CC field in the template. In fact the email I am receiving has the customer's address in the to field, not mine. Any ...