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Paul, Thanks for your response. I'll think about these questions and get back to you.    

Is there an event that would trigger an action set without a user being logged in?  For example at 6:00 am each day an action set would process and send email regarding a users activities for the day.

I am selected under the login stephen.  That is the only user.

Thanks for the update Steve.  The developers have reproduced the problem and are looking into it.  We'll keep you posted. Cheers, Wayne

Hi - posting this on behalf of pdirect.  Thanks. ******************************************************************************** I realized it shows all of the customers to each person.  But if a rep is only assigned certain customers, is there a way to only show those customers?

Wayne: I am using Internet Explorer 8, as that is the only browser installed on my system.  I do have a co-worker with Google Chrome, so I'll give that a try.  However, I'm suspecting several of my clients and customers are using IE, so I'll be interested to see if we can get this to work on IE. Thanks, Steve 

 Denis, Thanks for checking in.  All fixed here thanks to Mark! Heather

 Mark Thanks for the help.  It worked perfectly.  It's always nice when it's something simple. Heather

 Thank-you for the more in-depth update.  I operate a transportation brokerage.  So I do need the address level accuracy when a load is finally booked.  When a customer contacts us for a quote (eventually and online input form that sends them a quote), I just need to be able to put in a zip code to zip code location (or city ...

Hi William, Kindly go to customize -> Tab Groups / Roles -> click on "Edit..." for the Admin role, and confirm on the first step that you (the admin user) are selected. Regards, Denis