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  • Re: Email Error

    Hi jsautel, These Types of error messages we see most commonly with Office365 Email integrations - Office365&nbsp;unfortunately&nbsp;doesnt make it easy to set up mail relays. Have any of the credentials/settings changed within your O365 environment? It might be worth just navigating to your Default Email Preferences (under&nbsp;Customize &gt; ...
    Posted to Method:Classic General Q&A (Forum) by Method_Ben on 07-13-2016
  • Email Error

    Hello Method! We have been emailing out of method for months now and its been working great! However I received an error today: &quot;The SMTP server requires a secure connection or the client was not authenticated. The server response was: ; Client was not authenticated to send anonymous mail during MAIL FROM&quot; Do you ...
    Posted to Method:Classic General Q&A (Forum) by jsautel on 07-13-2016
  • Re: case diaglogue

    Hi Ben. thanks for the clarification on this issue. i have managed to get this customize the way i can edit the exsisting case dialog in the edit case window. thanks again regards kumara
    Posted to Method:Classic General Q&A (Forum) by kumara on 07-13-2016
  • Re: How to run some action set when screen load?

    Hi Kumara, What you are looking to do here is utilize the OnScreenLoad&nbsp;event. You can access this event by - Navigate to&nbsp;&nbsp;the Screen Designer for the screen in question In the top Left hand section of the Screen designer - you will see an&nbsp;Advanced...&nbsp;button - click this From the popup - Click next so you are ...
    Posted to Method:Classic General Q&A (Forum) by Method_Ben on 07-12-2016
  • Re: case diaglogue

    Hi Kumara, Unfortunately for Method:Classic - this is a feature we arent looking to implement. Moving forward our Development&nbsp;resources will be focused on Method:New, but we are of course still going to be supporting&nbsp;and&nbsp;fixing any&nbsp;issues that come up&nbsp;surrounding Classic&nbsp;-&nbsp;Just not adding any ...
    Posted to Method:Classic General Q&A (Forum) by Method_Ben on 07-12-2016
  • How to run some action set when screen load?

    i want to run some actionset when the screen is loading first time. how can i do that?
    Posted to Method:Classic General Q&A (Forum) by kumara on 07-12-2016
  • Re: case diaglogue

    any update on this mater. i just want to remove some activity we wrongly recored and deleted later from the exsisting case dialog. if not it is look not profesional if&nbsp;our customer can see deleted activity&nbsp;&nbsp;from his portal.
    Posted to Method:Classic General Q&A (Forum) by kumara on 07-12-2016
  • Re: Merge Fields for custom email templates not working

    Hi Saad, No worries at all - glad to hear it worked. To replace the Users.EmailSignature Field, you&#39;ll need to first do a&nbsp;Retreive Value from Table&nbsp;action which pulls the current Users Email Signature from the Users Table. It should looks something like this ; Notice the Output Here is an Action Result - You&#39;ll use this ...
    Posted to Method:Classic General Q&A (Forum) by Method_Ben on 07-12-2016
  • Re: Merge Fields for custom email templates not working

    Thanks Ben, creating a linked field seems to the fix the problem. And one more question, which character function would I need to add in order to dislpay a users email signature on the email template?&nbsp;
    Posted to Method:Classic General Q&A (Forum) by saad.avenview on 07-12-2016
  • Re: Merge Fields for custom email templates not working

    Hi&nbsp;Saad, Looks like you&#39;ve been speaking to one of our Reps over Live-Chat, so I have a little more info for you here. The reason the Customer.Firstname is populating with the wrong value is because of the way the &#39;Locate Using Record ID&#39; part of your character function has been set up. This Action is the problem ...
    Posted to Method:Classic General Q&A (Forum) by Method_Ben on 07-11-2016
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