Method Community

 Hey Beth, We do not have any documentation that is meant to get users started with a Citrix/Terminal Server setup. What we recommend is that you follow the normal installation instructions located in Method. Once you have this done, you can have your IT specialist start to troubleshoot any problems as they start to show. However, ...

Hi Amanda, Sorry I did not make it clear, what I mean is does method has the function to sent out sales order directly from method with certain template, thanks for reply. Ian  

 Hi Ryan,  Thanks for your reply.  I am in customer Method set-up opportunity where their QuickBooks is hosted in an environment that is Citrix but not with the mentionned providers.    I will not require technical assistance from your team, I do have an IT specialist that I can work with.  Is there ...

 Hello Boyd, This suggestion forum is dedicated to Method users. Please bring this up with the QXpress Team as a suggestion for a future webinar topic. Here is the link to the QXpress forum: http://www.qxpress.com/cs/forums/9.aspx. Thanks.

Hello Ian, Yes, it is possible to send emails to the customers with the attached Sales Order PDF file. A tip for you; add a button to your Sales Order screen and you would want to ensure you save the sales order, then generate the report, after which you send the email. ;) Hope this helps.

A user submitted the following question: I followed the Webinar instructions on setting up serial number tracking.  I have verified that the "is serial number tracking required?" box is checked against the item however, I am still not able to populate the serial number field within the bin.  I noticed that when I open ...

Hey Beth, We currently do not support any technical troubleshooting on Citrix/Terminal Servers. Method will work on these systems, but does require a lot of configuration that we cannot provide. The only Citrix and Terminal Server systems that we do supported are InsynQ and Right Networks.  Hope this helps!

 Hello Rick, I used the Method Import/Export tool which can be found by going to Customize > Integration Tools > Go to Import/Export. I created a CSV file and added the 'Name' and 'IsLeadStatusOnly' fields to the Customer table. I entered the name of the Leads under the 'Name' field and 'True' as the ...

Hi Amanda, Thanks for answer, this solution sounds great for me, just one more question , is it possible to customsize the sales order screen and add a button to sent email and automatcally attached  sales order pdf file then sent  to the customer??

 Hey Kevin, I wanted to point out that phone calls and emails are both considered “Activities” in Method. However, they can be assigned an “Activity Type”. Examples: “Phone Call Incoming”, “Email Sent”. Let me know if you want to search for the last date based on activity type, or if you ...