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Hi Ben. thanks for the clarification on this issue. i have managed to get this customize the way i can edit the exsisting case dialog in the edit case window. thanks again regards kumara

Hi Kumara, What you are looking to do here is utilize the OnScreenLoad event. You can access this event by - Navigate to  the Screen Designer for the screen in question In the top Left hand section of the Screen designer - you will see an Advanced... button - click this From the popup - Click next so you are ...

Hi Kumara, Unfortunately for Method:Classic - this is a feature we arent looking to implement. Moving forward our Development resources will be focused on Method:New, but we are of course still going to be supporting and fixing any issues that come up surrounding Classic - Just not adding any ...

i want to run some actionset when the screen is loading first time. how can i do that?

any update on this mater. i just want to remove some activity we wrongly recored and deleted later from the exsisting case dialog. if not it is look not profesional if our customer can see deleted activity  from his portal.

Hi Saad, No worries at all - glad to hear it worked. To replace the Users.EmailSignature Field, you'll need to first do a Retreive Value from Table action which pulls the current Users Email Signature from the Users Table. It should looks something like this ; Notice the Output Here is an Action Result - You'll use this ...

Thanks Ben, creating a linked field seems to the fix the problem. And one more question, which character function would I need to add in order to dislpay a users email signature on the email template? 

Hi Saad, Looks like you've been speaking to one of our Reps over Live-Chat, so I have a little more info for you here. The reason the Customer.Firstname is populating with the wrong value is because of the way the 'Locate Using Record ID' part of your character function has been set up. This Action is the problem ...

Hey Ben, So I figured out the character function problem but now I am having trouble grabbing the correct information from the table. So what I am trying to do is create a custom email template for Estimates, so that when one of our staff creates a Estitamte, this will also generate a PDF report which can be emailed to ...

Hi Saad, 'Character Function' Is not a screen itself, but rather an Action you can call from within the Screen Designer (customizer) You'll need to call upon this action to replace any Merge fields on your templates, with their corresponding values from the Table. What was this email Template for? Where were you trying to call ...