Method Community

Hi Kevin, We’ve looked further into this by testing it with one of our personal gmail accounts and you’re right. When using a gmail address to authenticate and send emails, the recipient will see the email coming from the gmail address. Gmail does not allow users to mask their email with the user specified email. Something ...

Is there a way to color code individual Method tabs?   So, like  Sales Center can be Green and Call Center can be Yellow? Thanks, Fran

Howdy Val -  thanks for your reply - yes, use Gmail for authentication only - my email for my account is correct (kevin@larrysbeans.com), yet the emails still come over with the Gmail address as the from address.So emails are not pulling correctly for us. any other guesses here? Many thanks! - Kevin

 Hi Everyone...just a comment...I have been trying to use Method as my daily workspace and was having challenges because it was lagging and seemed slo...  But I finally want switched to IE form FireFox and it is like night and day.   What a joy to work with now.....  (Ok so I been  a bit subborn in switching ...

 

I'd really like to look at the mapping in beta if possible.

Kevin, Can you please verify the following: 1. Go to the Customize tab and click Users. 2. Click edit beside your user name. 3. What email is specified for this user? If I understand correctly, you are using the generic gmail for authentication purposes only? The From email should be based on the user and pulled from the email ...

Howdy Val -    thanks for the reply! I tried what you said - I sent an email to another account and the from address showed up as our Gmail authentication address, not as Kevin, my user name. am i doing something wrong here?   Gratzi - Kevin

Kevin, We’re currently looking into this. You should be able to use From (optional) which is what will be displayed to the recipient of the email. I’ll keep you posted on any updates. The generic gmail address you’re using for authentication is not what recipients would see. Instead it will use the email address associated with ...

 Hello, Thanks for the additional information. Not sure if you are aware but we already have a screen for cases. If you have the CRM or Full Blown Edition you would be able to access it. Also with this screen you already have a dropdown that refers to the Method Users so you  can select who the cases are assigned to. This would take ...