Method Community

We use hound dog for monitoring customer accounts, servers, etc. This system has the ability of sending an email to create or update a case.  Is it possible to create a new case in Method based on a incoming email.  ie.  Server goes down, and the system auto sends an email, which in turn creates a case based on the customer ...

 Hey Al, I have let Val know that we are looking into this through consulting time.

Michael – The Action Sequence: 5 should be resolved for your Method/Xora account. *** Al, Welcome to our community forums. It doesn’t sound like this message came from a Method account set up to use Xora as is the case with Michael above. Have you done any customization in this area? If this is happening from the Customer ...

Great, thanks for letting me know. A heads up to Method Field Services users reading this thread, you can follow similar steps for Method Field Services by reading the blog entry here: http://www.methodintegration.com/cs/blogs/methodblog/archive/2010/01/02/a-new-year-bring-new-features-to-method-including-method-mobile.aspx  

Tal - Both issues should now be resolved on your account.

Paul, Thanks. I use QXO, and can see the MOB screens listed. will give them a whirl late this afternoon.

Tal, Minor update was made to the original Method screen. Your customized screen did not and will not receive any Method updates. However, since you and I are currently working on a customization job I’ve went in and made the same update to yours as well.

 I am getting a similar error message when my customers are trying to log into the customer portal: Error^Action Sequence Order:5^ERROR:THE LOGIN '' WAS NOT DETECTED. Any idea on when this will be fixed?  My customers can't login. Al

Hello, I am trying to create a report that shows every active customer and for each of those customers, shows the next service date and type and their last service date and type. What I want looks like: Customer          Last ...

Last week we released a big new update to Method platform, so in keeping with tradition, I get to put my "geek hat" on and announce some of the goodies. Of the many new features, here are some highlights: 1. "Add New" event added to dropdown fields We added a new event to dropdown fields called "Add New".  ...