Method Community

I've seen it a couple times on the receive payments screen but haven't been able to replicate it since. The screen I'm seeing it on now is bill payment screen. It looks like maybe the amount can't be inserted from that screen. It's graying out like it's read only. Won't let you insert. Thanks!!

 Hey Jim, Let’s have you confirm what your security time out settings are, Click on Customize > My Account > Minimum Minutes Method is idle before asking for login: Double check that this settings is higher than 10. A good setting on this would be 20 - 60 min depending on your use. One more thing I wanted to know is; what ...

Jim S. submitted the following question: I have the Full Blown edition.  When I go to any tab, I can view it, but when I go to add a new activity, I get a popup that says Security Timeout - please sign in.  If I enter my Admin login and password, it tells me "User Name / Password could not be found for this session.  Please ...

 Hi Phillip, What steps you took before you saw this 'graying out' of the amount field? I'm unable to replicate it on my end. When you say 'graying out' do you mean that it doesn't allow you to enter anything into the amount field and it changes color to gray, in other words become like a read only field?  You ...

Paul, Thanks for the quick reply. The tweak apparently fixed the issue. I ran one invoice with 3 line items. I edited several times, saving and exiting often. Could not duplicate the date creep. What caused it?

Richard - welcome to the forums. :) I tweaked the time zone settings on your account registration. Can you try it again now with a couple new line items? Paul

I enter my invoice date, then enter the service dates; update; save. When I print or clear and then reopen the invoice the service dates have backed by one day. what's up?

I've recently started entering invoices and when I print invoices with multiple line items, only the first item prints via print preview. Searched forums & found this listed, which solved the issue: It looks like this is a bug with the developers of the report designer component we use.  While we work to get a permanent solution, ...

Thats fantastic, Thanks for addressing this so promptly!

Ryan, When I use these two tables, I'm not able to get the amount to write back to QB. Any ideas what may be preventing the amount from going back over? I have the amount field on the screen but it is grayed out and won't accept any data. Thanks!! Phillip