Method Community

Hi Sixtel, Fran did a good job of explaining this, but feel free to post back if you still have any questions. Fran - As always, thanks for the explanation! --Audisho

Hi Abiose, Welcome to the Method forum! While you wait for a call from our support team, you may want to try the following. 1. Resetting your password HERE 2. Verify that your are logged into QuickBooks as the admin user 3. Verify the permissions on the QuickBooks certificates for the Method Integration Engine and the Method Listener. These ...

The following updates are now live for users of Method.  Fixed issue with exporting grids that have columns using sql overrides with date fucntions. (AS-1440) Fixed "Table and/or field for this dropdown is missing" error on dropdown fields. (AS-1348) Multi-Tenant Account are now able to generate reports with ...

Hi Andrew, A case has been created and a member of our support team will reach out as soon as they are available to investigate. Sorry for the inconvenience. --Audisho

The following updates are now live for users of Method.  Fixed scrolling issues on modals windows within designer. (PL-3527) Fixed issue with controls shrinking within designer when using firefox. (PL-3526) Fixed issue with screen redirect where in some cases it would redirect to the original screen. ...

I am not able to get the method intrgration engine to sync.  It seems to hang up when looking at invoices, which was the last thing I was working on prior to having problems. Here is the error... 1/5/2016 6:35:05 PM OnDemand From Server: Error: There was an exception running the extensions specified in the config file. ---' Maximum ...

Hi Abiose, I've created a ticket with the support team and someone will reach out first thing tomorrow to troubleshoot the issue with you.  Cheers, Adam

Please help. I'm unable to sync my company file due to this error message: 1/5/2016 5:28:15 PM ERROR'MESSAGE'VALIDATE PERMISSIONS: FAIL/ERROR'/MESSAGE' 1/5/2016 5:28:14 PM ERROR'MESSAGE'VALIDATE PERMISSIONS: FAIL/ERROR'/MESSAGE'1/5/2016 5:26:29 PM What does this mean??

Hi Mahlon, My apologies for the late response. I’ve created a ticket for our development team to investigate. I’ll post back once this has been resolved. Sorry for any inconvenience this has caused. --Audisho

Hi Mahlon, My apologies for the late response. Unfortunately, I don’t have any way of testing this out myself, as I don’t own a Windows touch screen device. I’m happy to create a ticket for our development team to investigate, but I’ll need to ask a couple of things from you first. 1. Can you confirm that the page is ...